Customer Ratings & Reviews

Sound very poor, needs sound bar better then a $225 one. Color good for the sale price, under $300 including tax delivered and set up.

Guys were courteous, but do not expect a lot. Basically located the studs and threw it up. They did not hide power cords or cables in the wall as sold to me at Best Buy. That came with an additional cost for additional equipment.

Received tv was broken the reps went out to get another one for me and were extra polite and understanding and wouldn’t leave until they made sure everything’s was working great.... love the service...

Technician sent went above and beyond in my opinion supporting getting me set up. And he took care of my home

YES they worked (Geek Squad) on my flat screen TV and remote control, very pleased !

Seemless experience, the guys were very professional and tedious

Mathew and Nathaniel were super supportive and spent most of the time teaching how to use our new T.V.. They were very prompt and extremely neat. I'll reccommend these two to all my neighbors.

The technician performance was exceptional, attentive and with the highest degree of professionalism...

Simple easy and quick! The crew came in gained an understanding of what I was looking for made some recommendations and was done in little to no time.

Did an average job at best. They were helpful to lift it up and place it on an existing bracket I already had on the wall. Did a very cursory job in managing the wires, didn't check for level until I asked, and didn't notice the TV mount was not flush to the wall. After they left, I rerouted all the wiring behind the TV for a cleaner install. I'm glad I didn't need them to cut into my wall or route any wires from my system to my TV behind the wall.

They were amazing, Stephany was great made some solid recommendations on some future purchases and what to go with!

I have no problems with any of the people who disconnected or reconnected my TV. They get 5 stars. Best Buy should not even get 1 star for both the cost and the lack of service provided. The fact that I spent around $5000.00 for this set-up and you would not even transport it to my new residence is outrageous. I had to pay a moving co. over $800.00 to move it along with a few other items. It cost me around $600.00 to $700.00 for you to disconnect and reconnect the system. Good thing I like the TV or I would have returned it. I think Best Buy needs to look at your policies regarding transporting TVs and the cost of the other services involved.

Love the T V The Geek Suad did a great job on the installation.

Our installation was easy. Not mounted, but lots of cords to be plugged in. All went without a problem. The team was great.

As a senior citizen I would not have the ability to mount or lift the 65" TV. The Geeks were quick and professional with both the mounting of the hanger and the Tv itself.

The Geek Squad was wonderful and so is Best Buy customer service.

Very knowledgeable and extremely efficient. All mounting materials fit and worked as sales explained. Arrived during the specified times and kept me informed of arrival

Quickly and professionally mounted a 60" TV on a wall above a gas fireplace

Came back two times to make it right. Technicians very good to explain how to use.

They were great. Gave an excellent recommendation for a cabinet for under the television. They were fast, kind, and safe due to the COVID-19 emergency guidelines. Very friendly and helpful!