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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation- meticulously done. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad is amazing.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys mounted my tv and soundbar with professionalism

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    The Geek Squad did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member Brandon and his crew did a great job installing my Sony XBR55 A1E OLED TV and Sanus full motion TV wall mount. He arrived within the half hour time window that he said he would. He was very professional. He added the TV to my home network and cable box and cleaned up any mess created during the installation. I could have done the job myself but I am so happy that the Geek Squad did it for me. Ask for Brandon.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Professional teams

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad were professional and great to work with. The mounted my Tv's set up my receivers and surround systems. They were respectful of my home and cleaned up and took all the boxes with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounted where I wanted it. Geek squad staff have always been excellent and this time was no different. I’ve purchased from stores who use outside contractors to install & there is a huge difference in knowledge level between that type of delivery service & the Geek Squad. I hate that Best Buy is shutting down the availability of the Geek Squad service in many locations. It’s worth the money to have that kind of service. TV has a beautiful picture, excellent sound with no need for a sound bar, and good viewing quality in a bright location. Expect this Sony Bravia 65” TV to last a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great Geek Squad Employees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eddie came out to install our new Samsung 65" TV. He had another young man with him. They were both very competent and knowledgable regarding the product. They were quick, neat and clean while installing, clear in their explanations about the TV and all in all a joy to have in our home. Very well trained and extremely polite.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Nice Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an awesome job mounting mounting our 70 inch TV. The TV is level and spaced perfectly on the wall. The mount moves easily. They were outstanding on the cleanup. No dust, took all the boxes, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a superb job. Mounted it on a brick wall, hooked up my DVD, Apple TV, Roku and a Sony Sound bar. They explained what they were doing and also showed me how to use my new SONY OLED TV. They cleaned up after themselves. They communicated very well from confirmation of my installation date and time, to when they would arrive.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek squad rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael and Abraham were amazing. They were friendly, knowledgeable and very professional. They installed, set up and explained everything to us in a way that were we comfortable. Would give them 10 stars plus.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great job installing my new tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys arrived on time and did a great job of installing my ne tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Made it look simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only took about 1/2 the time I thought it would. Guys we friendly and explained what they were doing and why, they helped decide on specific location with the worm tube and the outlet made challenging getting it perfectly centered on the wall the wall is 25 feet and 1/2 inch did not make any difference. I would not have attempted mounting it myself even with help seen to many horror stories

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very strong material and very easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rocketfish Full-Motion TV Wall Mount generally receives positive reviews for its ease of use, smooth motion, and versatility in allowing various viewing angles. I appreciate the ability to swivel and tilt the TV, as well as the included hardware for different TV sizes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Setup & Mounting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expert, fast and reliable service, I will do it again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were great. They are very knowledgeable and courteous. They were quick and clean and answered all my questions. They made sure the TV was fully set up to my liking prior to leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    85" Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad install purchase was worth the money. They were very knowledgeable and saved me from having to get help mounting the 85" above my fireplace. They gave recommendations on things I could change to improve the picture. 85" Samsung - Great Picture!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad TV mounting Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was mounted professionally and quickly. Well done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    STEVE FROM GEEK SQUAD WENT ABOVE AND BEYOND

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn't easy to put into words the complex situation Steve from the Geek Squad found himself. I purchased a TV from Amazon and contacted Best Buy to have their Geek Squad come out to install it. I thought I'd ordered a larger TV to replace the one I already had. But, OOPS, I ordered the same size. The next day, Steve went to the Best Buy warehouse and brought out a larger TV for me. The service call from the previous day was $250 and I asked if there was some way to apply that amount to the second call. I should add here that I'm 83 and live on Social Security, making money a bit tight. He cleared that for me, installed a 60" TV for me and took the 2nd TV back to Best Buy. Now, here's the above and beyond: since poor vision keeps me from driving (and I have no car), I couldn’t return the Amazon purchase. Guess what? Steve did it for me. So if someone is up There, keeping track of good deeds, I know they are writing on the Plus Side for Steve. PS I tried to upload a photo numerous times, but it failed Sorry, the upload failed

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, perfect installation. I am very happy

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician arrived wearing mask. He did a great job in opening the packaging and setting the tv in place. He went through all the settings and made sure that the picture would be optimal for my viewing. He also made sure that the tv was connected to my internet so that I would be able to maximize the use of my tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows what they're doing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They originally told me they were showing up around 12:00 PM, but they must have finished early on a previous job because they called at about 11:00 AM and said they'd be arriving in about 15 minutes. They were professional and went right to work. Asked me a few questions regarding how high I wanted it mounted and even made a suggestion I hadn't thought of. They were fast...much faster than if me and my wife tried to mount our TV. Originally I was skeptical about the price, but it really was worth it to not have the activation of trying to do it myself.

    I would recommend this to a friend