Customer Ratings & Reviews

I wanted my tv done right so I paid for the service of the Geek squad to mount and install my tv. It was done professionally and quickly and they also set up my sound bar. It was a Sony 75 inch 900. Looks great. They were neat and informative. Excellent for a single female like me. I am truly happy with my Best Buy purchase and service.

Excellent service, perfect installation. I am very happy

The two Geek Squad team members that installed my tv were excellent. The had their masks, booties and name badges on. They also helped get rid of extra wires I didn’t need. It was a great experience. I didn’t have to ask them to do this or that. They saw it and they did it. I would recommend the service.

First I ordered an 82 inch tv. Without measuring the delivery arrived and was too large to fit up my stairs.Charde suggested a 75” tv instead. I was able to order the same make and model, just smaller size. When delivery day finally arrived not only were they able to get to my place within the first 30 mins of the delivery window, but Charde was able to figure out how to get the tv into my apartment (with a near spiral staircase to contend with). After doing so she and her partner not only measured out the best position for my new tv, but took our suggestions into account, hooked the tv up, mounted, centered, leveled, hooked up all my systems including two gaming systems and a surround sound system, and taught us how to use the new television. Afterwards not only was everything perfectly set up and functioning but they cleaned up any trace of a mess you could think of and took the empty tv box with them!!!! I was so lucky to have Charde and her team for both instances of my install and I could not thank her enough for all of her wonderful help!!! She deserves a raise immediately!!!!!

We recently downsized and had the Geek Squad remove a wall mount TV and then install 2 wall mount TV's in our new home. The Geek Squad was on time, did a great job, Hassle Free. When you just don't have the time to do it yourself, Get the Geek Squad to do the install for you. You won't regret it. I had time to work on the other projects. Great team

The technicians were great. They are very knowledgeable and courteous. They were quick and clean and answered all my questions. They made sure the TV was fully set up to my liking prior to leaving.

Junior and his helper Justin did a wonderful job setting up the new Sony Brava. Glad I went for your tech team. Junior was wonderful explaining how to work the controls and suggest other equipment I might need to enhance viewing.

Fantastic knowledgeable workers who made the mounting job look easy! Highly recommend!!

The Geek Squad set up our TV and did a fantastic job. Two guys came and they knew exactly what they were doing and had us up and running with everything installed in no time at all. I highly recommend the Geek Squad

Tv mounted where I wanted it. Geek squad staff have always been excellent and this time was no different. I’ve purchased from stores who use outside contractors to install & there is a huge difference in knowledge level between that type of delivery service & the Geek Squad. I hate that Best Buy is shutting down the availability of the Geek Squad service in many locations. It’s worth the money to have that kind of service. TV has a beautiful picture, excellent sound with no need for a sound bar, and good viewing quality in a bright location. Expect this Sony Bravia 65” TV to last a long time.

Very professional & knowledgeable. In & out quickly. Made sure TV was functioning properly before leaving & cleaned up after themselves.

This smart tv is great!....clear picture & great sound. The delivery agents were knowledgeable, pleasant and professional. They mounted the screen on the wall and set everything up with no issues...very nice guys. We are 100% satisfied.

The agents came in, mounted my TV, made sure everything was set up, and took away all of the packaging! So worth it for the ease and peace of mind - it was painless and I LOVE having my TV mounted!

I see in reviews the service appears to be pricey, but the real question is do you want to struggle with mounting a large TV and messing it up for me the answer is it's worth the extra cost. If something goes wrong and the TV breaks while your friend is installing it, you are out of luck. At least Best Buy is a large enough company to "make it right." Since I had no outlet on the wall for behind the TV, and I wanted the wires hidden in the wall and I would have never thought of putting the wires through the wall were it not for the Geek Squad rep offering it to me. The day of the install, the Geek Squad technician called me with an estimated arrival window. When he showed up, he immediately put on booties to cover his shoes to protect my home flooring. I did not ask him to do so, he just did. He went straight to work, assessing where exactly I wanted the TV that would be best for my viewing angles and carefully removed the TV from the stand that it was on to get to work. He also hooked everything back up and gave me a tutorial on the TV settings, remotes, maneuverability of the mount itself (an articulating mounting bracket), and tips and tricks for getting the best picture from my viewing angle. Overall, the professionalism, attention to detail and end work product were outstanding and I would highly recommend this service.

The Geek squad from my local Princeton store came and did a great job putting up a 75” TV. This was not an easy task because how I wanted the room setup, They managed to exceed all my expectations and made the room into exactly what I wanted. The man cave is now complete. I would recommend for other in home installations.

The installers were professional, friendly, and completed the work with speed and efficiency. I would ask for this installer for all my electronics.

It took us a ling time to decide to mount a tv on the wall, but we're glad we had the gook squad do it. We bought the tv a couple of days before super bowl so weren't surprised to wait a few days, otherwise it was easy to schedule. The technicians came right on schedule. They were considerate, knowledgeable, and efficient. Although we'd been watching the tv (with the stand) for a few days, they made a point to ensure we knew how to use all the features and made some suggestions to enhance our viewing experience. They didn't make a mess at all. The only glitch we had eas an assumption on our part that putting the wires inside the wall was part of the process. I wish the sales rep had mentioned it was extra. We found out the night before when the technician called to confirm. He did come prepared to do it dor us, but we decided not to spend the extra money. He ziptied the wires together and it's not bad since we have a cabinet below it. We've taken advantage of our total tech support membership on several occasions and have been satisfied with the value.

The geek squad did an excellent job mounting my new television. The geek squad technicians were professional , courteous and helpful!

The tv delivery and mounting was done all at the same time. The agents that did the mounting and connection picked up the tv and brought it with them. Very professional, pulled up one of my streaming apps so it was easy for me to access.

The Geek squad members sent out for our service were great- very knowledgeable and efficient! They did a great job setting up and answering our questions. We bought the Best Buy Totaltech plan at the same time we bought our new television and it was certainly well worth the price.