Customer Ratings & Reviews

Justin was great! He knew exactly what he was doing and got the job done quickly. He was here right when he said he would be and really knew his stuff. I highly recommend him.

They did a good job helping me to decide the height of where to install the tv

always polite and great to deal with each time they come either to my office or house. They are always willing to help with any questions i might have.

The installers did a very good job installing and connecting out TV and getting it up and running.

Geek Squad was very efficient. I highly recommend using their services. They did an Awesome Job!

They were right on time, and got the job done within 15 minutes start to finish!!! It would’ve taken us a couple of hours to do ourselves!!!! I highly recommend this service!!!

The installation technicians were great. Hung tv and cleaned up all mess. Made sure I understood the operation and answered all my questions. I felt it was worth the extra cost for the quality service provided.

The agents were able to mount my 83" TV quickly and properly, made sure it was working, and even showed me the cool remote control features and stuff.

It seemed go be everything we should need. Big sales push for Samsung.

Excellent, knowledgeable technicians worked with diligence. Took the time to explain operations to me.

The Geek Squad provided exceptional service. They mounted a Sony 75 inch tv in our master bedroom in less than an hour and cleaned up before they left. We will be using them again!

Competent and polite - arrived on time Explained operation after instal very helpful

We are enjoying the new 75 inch TV a lot but not happy about the installation work. The installers came in, said that the in-wall boxes could not fit into the space between the dry wall and the concrete block. They drilled 4 holes in the family room wall and the outside patio wall, installed the two televisions and left with the wires hanging down from the TV to the outlet near the floor. My wife was very upset, especially with the wires hanging down in the family room. So we called an electrician and he came and installed a new box up behind the TV on the patio. He and I took down the new 75 inch Samsung on the family room wall and he cut holes in the dry wall and ran the cords down inside and back out near the electrical outlet near the floor. He used small plastic frames that went into the dry wall and covered them with wall plates that the TV wires went through. He said anyone could have done that since the wires were connected to electric and TV outside the drywall. He charged us $500.00+ and left. The money I paid for the 2 wall outlet boxes that were not installed by the geek squad were refunded to me but I’m upset about the extra money I was charged for the premium TV mounting (SKU:3008018 on the invoice) along with the “Brick Stone or Concrete Wall Type” (SKU:4570100 on the invoice). When I asked the Best Buy advisor about this before paying for the TV and installation, he said “it’s in case they have to do things that are more complicated or take more time during the install”, so I let them keep it on the quote. What I saw was NO ATTEMPT to do anything outside of looking at the wall and saying, “nope the wall box won’t fit”! They just drilled four holes in each wall and bolted the mounts to them. Zip tied the wires running down the outside of the family room wall and left. I requested a refund the $49.99 for the patio TV (since it was not 55 inch or larger) and the $79.99 for EACH TV that was not wired inside the wall. The $159.98 and $49.99 (and tax) doesn’t come close to covering the $500.00+ electrician bill but it would least make me feel like I hadn’t been taken the cleaners on this installation. I did pay for the 1 year Geek Squad $200.00 deal to avoid having to pay $200 to install each TV, but when you add the $159.99 and 49.99 you get…. more than $200.00 so I didn’t really save anything by doing that did I?

The agents connected my tv very quickly. They explained how all the features work.

The agent was thorough and knowledgeable. I highly recommend the Geek Squad.

Team were efficient and competent team came and wall mounted tv and integrated a sound bar

The techs were professional. The work was neat and quick

The guys did a good job. One was very experienced, one was still learning but very helpful

Awesome technician. Very nice. Very prompt. Would absolutely request again.

The guys that delivered and sat up our new tv were very good, professional, performed their job quickly and accurately, and did a great job overall.