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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1199 Showing 23,961-23,980 of 38,692 reviews
  • Rated 5 out of 5 stars

    Happytvsetup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did requisite job of hooking up tv and sound bar replacing former tv to drop line cable and mount purchased in 2013. Definitely was not a DIY for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, courteous and skilled. He completed the job in no time and asked all the right questions to ensure I would be happy with the TV's placement. He mounted it with ease and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quickly and smoothly- they were in and out and knew exactly where to set the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent communication on when he was coming. He was so helpful, kind, organized and efficient with his time. I was so thankful for his services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Adam did a wonderful job in mounting our tv. He moved it from the living room to the den. Very neat, cleaned up after him self. The Geek are great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the first time I had used Geek Squad for an install. Tech was on time (even a little early, when does that happen?) knowledgeable, patient, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely nothing to complain about. The entire TV, mounting and cable installation was completed within an hour. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems what so ever. I’ve been happy with the quality and the price. I’ve moved and had to take it with me. It’s just rock solid.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Geek TV installation costs way too much!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way too expensive to install a tv!!! Best Buy needs to lower Geek Squad price!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install is well worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job and were very nice. They also looked at other issues and offered suggestions that were helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Geek Squad techs came and install my tv with no issues and gave me some advice. They arrive on time and left in a timely fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    todd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agents did a great job of mounting and setting the remote and TV so it would work with all other devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and on time . I was well pleased with the team . They combined all the every day functions into one remote: channel change, volume and on/off. I really like that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to use the crews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I set things up but the crew took away my old TV which was very heavy and much needed. Also have me lots of good advice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again the Best Buy's staff did a fantastic job at our home. They were friendly, helpful and informative.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were so professional and friendly. Did the job neatly and fast. Very polite. Knew what to do and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installed the new one and moved the old one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job. they went above and beyond to do the job. They even went and brought me a new remote when my tv didn't have one in the box

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service add on with the membership Now buying a device is more convenient for installation and warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly mounted my TV and hooked it up. They were very respectful of social distancing in my home, and wore PPE the entire time. Very positive, professional experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy peasy install with the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech installed my 60" TV, helped me connect to all the apps I needed and made sure I understood the controls. They were great!

    I would recommend this to a friend