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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 38,694 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job installing and where prompt

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were knowledgeable and professional. They uncovered an unexpected problem and were able to resolve it. Very pleased with this service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wouldn't try to install myself. Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beyond our years to set up new electronic equipment. The installer did a great job and a very neat job. He also explained how to use the TV clearly and exhibited no rush to be out the door even though we were his last customer. It is so different than the old TV with many more features that it is an adventure to learn but we're getting there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad mounted my TV so quickly and I LOVE it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came in, mounted my TV, made sure everything was set up, and took away all of the packaging! So worth it for the ease and peace of mind - it was painless and I LOVE having my TV mounted!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad took great care of me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a legacy cubby hole area that was built for an old-school tube TV, and I wanted a much bigger OLED so it was a bit of a challenge. I had bought a large scissor-mount that would be able to extend so that the TV was on the outside of the cubby, covering my other electronics. But installing it inside that cubby hole while holding the giant new TV up was going to be a nightmare, so I had Geek Squad handle it. Seemed to be a two-man job, but they only sent one guy. Well, evidently the one guy was Superman, because he did everything PERFECTLY. Really nice guy too. If I could give him more than five stars, I surely would.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Frank and Gabe did an incredible job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gabe and Frank were amazing!!! They both were so friendly and mounted our 55 in TV so fast! It looks way nicer than I imagined ! Just beautiful how they put it together. And they truly care about what you need, so if you need someone to mount your tv request for these two. They did an incredible job! Thank you Frank and Gabe!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Install from Murray Store - Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who mounted my tv and hooked up my sound system did an incredible job. They came earlier then expected, were professional and clean. They even took the trash out from my last install. Excellent services. Happy I switched to the Murray store.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad for the complete install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did a great job installing my new LG G3 OLED TV and my LG GX soundbar. Installation went smoothly and the installers were courteous and professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Home Theater Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy experts mounted the TV and hookes up the sound system, then set them up, then showed us all the features. Theh were prompt, efficient, pleasant, and very knowledgeable!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Flawless installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team arrived well on time and mounted our new 77 inch TV above our fireplace like it was a piece of cake. They centered the mount perfectly and moved our Apple TV and other connections from our old TV and set them up leaving us with a full working setup.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Great Service Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were extremely satisfied with Technician Codi B. He was extremely professional, patient and informative. He was also very kind to our inquisitive three year old son. He completed the job of installing a tv mount we’ve had boxed for 11 years with ease. He mounted our 50 inch and reconnected all our devices. He inspected and took pride in his work upon completion. We love the outcome!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents were great. They uninstalled our old tv mount and installed our new one. They then mounted the new tv, installed the needed apps and explained how everything worked and made sure we understood it. They were polite and efficient and I would not hesitate to use them again.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great informative and quality service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really happy with the great job Geek Squad did with mounting my television. I truly appreciated how they also asked for my input on where the television would be mounted rather than just doing it without my say. They thoroughly explained how to move the TV, use the TV, and answered any questions I had about the utility of it.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad installed my TV and did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad set up our TV and did a fantastic job. Two guys came and they knew exactly what they were doing and had us up and running with everything installed in no time at all. I highly recommend the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Exceptional service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Installation of large wall mount tv at office in high-rise building. Surprisingly easy to obtain certificate of insurance as required by Landlord. On time, efficient and they hooked everything up perfectly. Would use again for residence or business with no hesitation.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad is AWESOME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second experience using the Geek Squad to mount a new TV. Punctual, completely professional and excellent job. Answered all my questions, tidied up after themselves and made my life easier. I really appreciate them and will continue to maintain my membership.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Professionalism

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junior and his helper Justin did a wonderful job setting up the new Sony Brava. Glad I went for your tech team. Junior was wonderful explaining how to work the controls and suggest other equipment I might need to enhance viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    They did a great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They knew how to install my 77 inch TV over the mantle and sound bar on the mantle correctly. They got it all hooked up and operating like it should. and set up great. This was a wall mount so I had to have a handy man put in the electrical outlet about 28 inches above the mantle before the instillation, They did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an amazing job with installing my TV. They took the time to show me features about my TV I was unaware of. They were quick, effective, and professional at all times.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a wall mounted TV efficiently and cleanly. He arrived on time, followed safety protocols, and asked my approval on positioning before finalizing installation. He also provided basic user instructions on the streaming platform and ensured all my questions were answered before leaving.

    I would recommend this to a friend