Customer Ratings & Reviews

The installers did everything they could to make sure that the installation was perfect.

Marquese & Terrance provided outstanding service! They were professional, fast and knowledgeable. They installed, mounted and setup my two TVs (65 and 50 inches) effortlessly. My TVs work great And, appreciated their patience when answering all of my questions.

Geek Squad mounted and set up out TV expertly and cleanly. I cannot over-emphasize the joy of having professionals setup one's TV and peripheral equipment - Now, in our house, everything works together, and we only need one (yes, one!) remote! They even provided some cost- saving measures!! Great guys!!

The gig squad were the ones who installed the TV wall mount and made a suggestion that we switch out the wall mounts because of the new construction good choice the TV looks fabulous sing us the war Cree picture

Perfect for mounting your television to the wall! Looks great and works well!

The Geek Squad Totaltech service was amazing. They were very professional in mounting the 70” TV to the wall. We had also purchased the wrong outlet and they had a spare on the truck for us to buy thereby saving us time. They were also friendly and careful with our belongings.

Daniella and her associate made installing my SONY TV so very stress free. They were very quickly and efficient, and having to connect both DirecTV and DISH receiver boxes, they made it possible for us to accommodate both TV outlets. And when they were done, they were nice enough to tutor us, as to how to turn-on each available satellite unit along with the DVD player.

Just fantastic service from Nathan at the Corona, CA geek squad. Moved & handled very carefully my 60 Samsung Plasma upstairs to my bedroom while returning my 52 Samsung lcd to the garage, this is after installing the Dynex wall mount than the Vizio P65Q9-H1 in the living room. How’s that for service!

Agents did a great job mounting my television and they installed it quickly

The Best Buy experts mounted the TV and hookes up the sound system, then set them up, then showed us all the features. Theh were prompt, efficient, pleasant, and very knowledgeable!

Our TV installer was prompt and professional. We give him a solid 5 stars. The Best Buy process of scheduling our install was absolutely dismal- a true failure at the corporate level. I gave this review 5 stars, however, because the Geek Squad installer had nothing to do with Best Buy's ineptitude.

The team arrived on schedule (actually a little early) and were very professional. They made sure that the location and height were what I wanted prior to starting the installation. Once started, they were very efficient and careful. Once done, they took time to explain everything to me and answer questions. They also loaded two apps for me and made sure everything was working. I would recommend this service to anyone who purchases a television and wants it on the wall.

I've been a longtime satisfied Geeksquad member which I've used for tech assistance with my computers & related devices. So it was a relief to learn that Geeksquad offers installation and TV-support services when I was looking for a new smart TV. In fact, that was the key decision factor to purchase the TV from Best Buy. Geeksquad was used to deliver and install/mount my new TV & wall mount. The install price was comparable to other companies offering TV install services, but I decided to upgrade my annual membership to include all IT-related household items with home service. Although there was a glitch with my original install date, Geeksquad was very responsive in explaining what happened & rescheduling as soon as possible. They sent two very professional & customer service oriented gentleman who delivered, installed and set up the new smart TV. They walked me thru all the features of the TV, speakers, remote controls before leaving. They left my place clean & took all the packing materials away, leaving the place clean. I haven't had any issues since they installed the TV, but feel relieved that I can call for help if needed on another day and for other IT issues.

The technicians mounted my tv prefect an they were very polite ,thank you Best Buy for having great men like them working for your company . Now my daughter wants her tv mounted also . Thank you again I’m enjoying they great work

I have been a Total Tech Member for several years. I have primarily used the remote cleanup service on our computers. That has made the membership generally worthwhile and value added. Recently bought a new TV for install in my home by the Geek Squad. I think Best Buy has made a mistake in eliminating the ability to contact your sales person by phone. I was eventually given an email address but the sales person never responded. As a result, I had to drive to the store on at least three occasions to resolve questions about my purchase. When you call the number of your preferred store you are now directed to a call center and a person answering as if they were in the local store. Disappointing, particularly as a Total Tech member. I dealt with two Geek Squad Teams for the install. Both were polite and competent professionals. There was an initial problem mounting the Sanus Tilt 4D as a result of my homes construction. The original team that was most knowledgeable of the work to be performed did not return as I was assured so it was necessary to start over again with another team. Would have been good to know that the first team was not available up front. I would have waited and rescheduled the completion of the install. Ultimately the job was completed and thus far we are pleased with our purchase. The overall purchase process and install was more difficult than it should have been for the reasons I’ve noted. I hope Best Buy considers these observations and improves on customer support.

I had a legacy cubby hole area that was built for an old-school tube TV, and I wanted a much bigger OLED so it was a bit of a challenge. I had bought a large scissor-mount that would be able to extend so that the TV was on the outside of the cubby, covering my other electronics. But installing it inside that cubby hole while holding the giant new TV up was going to be a nightmare, so I had Geek Squad handle it. Seemed to be a two-man job, but they only sent one guy. Well, evidently the one guy was Superman, because he did everything PERFECTLY. Really nice guy too. If I could give him more than five stars, I surely would.

The installation crew was extremely efficient and professional. These guys are an asset to best buy.

Tec's Garrett & Adam were very knowledgeable & were prepared for almost any problem! They dismounted my old tv & installed new one quickly & efficiently! They were patient and understanding! They cleaned up after the job.

The installation was flawless and that was the key to me and my wife as we are both handicapped. The two young men that came out, I'm sorry I don't remember their names off hand. They did a Flawless installation without a single mark on the blood dark red wall that it mounts on. All it takes is a bump to disturb the color. What was important was after being shown how to operate the new smart TV it was hard to absorb everything at once. And about the time I was going to call back to the young men that did the installation they called me to see if I was having any problems or concerns. Much to my surprise they had an opening in time the following day and volunteered to come back out and go through it with me again. In this day and time it's hard to find anyone that follows up that well with their service. So the young men from The Geek Squad in Morehead City North Carolina are an outstanding voice for The Geek Squad here. I would highly recommend them to anyone who asked.

Geek squad did an amazing job with installing my TV. They took the time to show me features about my TV I was unaware of. They were quick, effective, and professional at all times.