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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1202 Showing 24,021-24,040 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geeks are great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great. They explained everything well realizing I’m old and not “with it “ when it comes to new devices. They were more than polite and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys where great. Nice fast friendly. And clean up after themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job mounting my TV and soundbar. They hooked up the DVD player also. They hung it above the fireplace and did a good job covering the cables. We were very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hanging tv up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job hanging the Tv up very nice. Time and respect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    installer did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was courteous, helpful and worked in a timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 2 out of 5 stars

    Geek Squad Rep was great, after a month of waiting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the 3rd time of making an appointment the gentleman who came out to actually perform the service was awesome. Previous to that, we had a delivery guy call from the road to tell us that he was unable to mount the tv, had to call to make another appointment. that group a week later brought the tv and then said they were not able to mount it and took the tv back to the truck. We had to call again, and wait another week. This geek squad person was able to help us and we got everything resolved. 4 weeks of making appointments got us a $50 gift card for our troubles.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us! I'm very sorry that this was quite the hassle. I'm thrilled to hear that in the end, you had a great experience with the third agent and some compensation for the troubles. Please let us know if you have any further questions or concerns. Thanks!!

  • Rated 5 out of 5 stars

    They installed it quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came on time and mounted my Sony TV; everything was connected properly. In fact, the young men explained everything to me very thoroughly!!. They were very cordial also!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TO THE RESCUE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great !! Professional, Courteous and cleaned up after themselves

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Quality, but you Pay for It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of work was very good. The price ended up being more than I would have like to spend as they were required to use special fireproof HDMI cables instead of the regular ones that were already behind the wall with my old TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon was fantastic! He was extremely helpful and knowledgeable. He continued to communicate with me during the process and went above and beyond to provide exceptional service! Thanks, Brandon!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install and very courteous reps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sent 4 reps to install our TV's on 3 walls. I get nervous handling these large TVs, but they were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a Great Job Installing My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great. Cooper and his team did an outstanding job. Rasheem also stopped and was very helpful. We had an excellent experience with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for the win!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The individual who came into our home was very professional, took care of things quickly and accurately and overall we are pleased with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed system efficiently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Wish they would have given us a printed user manual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv, wall mount and install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and extremely efficient. All mounting materials fit and worked as sales explained. Arrived during the specified times and kept me informed of arrival

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and patient explaining things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A QUICK INSTALLATION

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this person presented an attitude of: "being so happy to be of service"....made a really nice experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV, Sound Bar & Free Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drake was the salesman who went above and beyond and I was well pleased with the two tech guys who hung tv and sound bar!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were so professional and friendly. Did the job neatly and fast. Very polite. Knew what to do and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install gentleman was fast and professional. He called ahead to provide an ETA.

    I would recommend this to a friend