Customer Ratings & Reviews

We are enjoying the new 75 inch TV a lot but not happy about the installation work. The installers came in, said that the in-wall boxes could not fit into the space between the dry wall and the concrete block. They drilled 4 holes in the family room wall and the outside patio wall, installed the two televisions and left with the wires hanging down from the TV to the outlet near the floor. My wife was very upset, especially with the wires hanging down in the family room. So we called an electrician and he came and installed a new box up behind the TV on the patio. He and I took down the new 75 inch Samsung on the family room wall and he cut holes in the dry wall and ran the cords down inside and back out near the electrical outlet near the floor. He used small plastic frames that went into the dry wall and covered them with wall plates that the TV wires went through. He said anyone could have done that since the wires were connected to electric and TV outside the drywall. He charged us $500.00+ and left. The money I paid for the 2 wall outlet boxes that were not installed by the geek squad were refunded to me but I’m upset about the extra money I was charged for the premium TV mounting (SKU:3008018 on the invoice) along with the “Brick Stone or Concrete Wall Type” (SKU:4570100 on the invoice). When I asked the Best Buy advisor about this before paying for the TV and installation, he said “it’s in case they have to do things that are more complicated or take more time during the install”, so I let them keep it on the quote. What I saw was NO ATTEMPT to do anything outside of looking at the wall and saying, “nope the wall box won’t fit”! They just drilled four holes in each wall and bolted the mounts to them. Zip tied the wires running down the outside of the family room wall and left. I requested a refund the $49.99 for the patio TV (since it was not 55 inch or larger) and the $79.99 for EACH TV that was not wired inside the wall. The $159.98 and $49.99 (and tax) doesn’t come close to covering the $500.00+ electrician bill but it would least make me feel like I hadn’t been taken the cleaners on this installation. I did pay for the 1 year Geek Squad $200.00 deal to avoid having to pay $200 to install each TV, but when you add the $159.99 and 49.99 you get…. more than $200.00 so I didn’t really save anything by doing that did I?

What does stars mean to u? This is a problem with ur software that a minimum of characters is required… just saying

Nice, strong extension for your TV. Hides well in the background to display and support your TV.

This TV was replacing a smaller TV and it is awesome and the price was well below what I have paid for smaller TV's in the past. The Geek Squad Service was great.

The most professional TV installation service. The Best Buy time was in time, they were very professional and fast.

This was a very good decision. I needed to have the TV hooked up so that I can stream while on the treadmill. The installer tweaked it to make the experience better.

They squad knows their stuff! Three large screen TV set up perfectly This was very important part of our purchase and was more valuable than the cost.

Expedient and efficient crew. Connections and set-up completed in minimal time.

The guys were amazing. They were very knowledgeable, professional and friendly

Great product, performing as expected, secure product, movement is as expected

The agents install my 85” tv fast with no issues awesome

Professional, Patient and very nice in answering my many questions, very informative. Excellent.

They arrived when scheduled and Professionally installed in less than 1 hour

We absolutely love the color. The guys that installed the tv were very professional.

Best Buy sent 2 very knowledgeable agents who safely and securely mounted my 70" tv and connected it to all of my devices. I will definitely be using this service again.

Tech did requisite job of hooking up tv and sound bar replacing former tv to drop line cable and mount purchased in 2013. Definitely was not a DIY for me.

Your agents installed my 75" Samson TV 8 feet in a huge room

Great customer service and complete service in a timely manner

Best Buy mounted my TV for me. The technician was great! Prompt and on time, and did a great job. He was very neat and tried to take care of everything around the location. I would definitely use this service again!

They sent 4 reps to install our TV's on 3 walls. I get nervous handling these large TVs, but they were great.