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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1208 Showing 24,141-24,160 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad guys were great I want them back if i need geek squad services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Dream Team Geek Squad - Alex & Kyle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and Kyle were THE BEST Geek Squad installers of new Samsung and soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had tough time getting the old mount out / they were patient and they did a good job installing the new TV and mount

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK squad installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was awesome. Very professional, informative and helpful when asked question. They knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation was quick and easy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was very helpful and nice. They installed 3 TV's. They checked to make sure they were installing in the correct location. They made sure I knew how to use equipment before they left.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Broke My TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Frame TV was not mounted and installed properly and ended up falling and breaking the same day (almost 4 weeks ago). After multiple calls to Best Buy and Geek Squad I’m still waiting on a solution. What’s most annoying is I could have broken my TV for free. I didn’t need to pay someone else $249 to do it for me. Why won’t you at least refund my Geek Squad charge?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly mounted my TV and hooked it up. They were very respectful of social distancing in my home, and wore PPE the entire time. Very positive, professional experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was GREAT!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that installed our TV were phenomenal! They were able to mount our tv onto our tile fireplace without any issues. They also provided excellent service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing the TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV mount worked perfectly with the new OLED TV and the installer did a great job installing the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product with lots of mobility. Super team of Brandon and Nestor did the installation. Great Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just an overall great experience and look forward to doing business with them for years to come. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    exellent curtious, professional customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far all the geek squad guys that have come to my home have been knowledgeable, clean and courteous, most of these guys could start their own service, but good for us that best buy seems to recruit good people

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item came on time but was delivered to the driveway and not my door. Two parts were broken upon opening the box but Sauder is replacing the parts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Musical Chairs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Geek Squad deliver and set up our new TV. They also moved our old TV to the Master Bedroom and set it up. They then moved the old TV to the Guest Bedroom and set it up. Thus the Musical TV's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Installation/mounting was quick.highly recommend geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time and a clean job dine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was on time, did the work with accuracy and a clean job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job and very helpful. Respectable. Mannerly and gentleman

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pure Precision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were extremely help and did a great job could not complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Miss Them Already!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis and his assistant were fantastic. They were careful from start to finish and very communicative, which was great. Explained everything in detail. Fantastic service. Thanks Geek Squad and Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good installation team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good team that installed our TV and sound bar! Very professional and courteous and on time and finished the job quickly!

    I would recommend this to a friend