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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1209 Showing 24,161-24,180 of 38,693 reviews
  • Rated 5 out of 5 stars

    Exceptional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys knew what they were doing and their set up included educating us on use of the remotes and set up for easy use of menus and apps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad doesn't always know best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected my soundbar. The soundbar was supposed to be attached to the TV, but was attached to the wall instead because the attachment pieces were backwards. I wanted my TV flush to the ceiling like my old TV. The agent insisted that was not the right place for a TV and talked me into lowering it. I hate how low it is on the wall, if on our couch, can't see TV past the chair. None of the furniture I've looked at for under the TV fits because it's so low. I never should have listened to him because I now have to find someone to raise the TV higher. Because the soundbar was attached to the wall, there will now be visible holes when everything is moved up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely pleasant skilled and efficient with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job , very efficient and effective. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt, courteous, knowledgeable. Everything works. I do wish they I had a few more questions before installing because I would have connected the TV to a wired connection for the smart features. But wireless works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy did a great job of giving me a small window for when they would arrive and keeping me updated the day of. They were very professional and made wall mounting a TV a smooth process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV delivery and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time and installed my Samsung Frame 65” TV. They were knowledgeable and professional. I would recommend the Geek Squad team..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad mounted my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was friendly and asked me about placement of my tv and if I was happy with the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service I’ve gotten externally in a while. I usually would do it myself but the large TV was limiting my ability to do it without assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service was professional, timely and happy with the finish product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys from the geek squad were fantastic! Very prompt and the communication was 1st class!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job installing my TVs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of TV was fantastic. All sound equipment was configured and wore concealed or bound to completely work with existing wiring. Absolutely would use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was on time, courteous and skilled. He completed the job in no time and asked all the right questions to ensure I would be happy with the TV's placement. He mounted it with ease and it looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking forward to good service. Im hoping to have Bestbuy handle all installeds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was completely professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was very helpful. He remained on site until we understood and were completely satisficed. We were given a contact cell number if we had any other questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what we need it to do. So far so good and we are happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly What You Wanted!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are terrific. We have hired them for two additional jobs since. Polite. Professional. A pleasure when one gets good people. Exactly like you imagine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the technician who mounted our new 75" TV on a new wall mount. He was very professional, friendly, and worked efficiently. Worth the money so I didn't have to deal with the hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These Guys Really Know their BUSINESS.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys REALLY Know Their Job. They were here on time; Unpacked the mdse., Had it installed, fully set-up; programed, Working GREAT, Mess all cleaned-up, & leaving, in about an hour.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job and Great Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Geek Squad to set up my tv in a new house (it has surround sound hooked up to a home theater speaker system). They did a great job and advised me what to buy to hook up the rest of the sound system.

    I would recommend this to a friend