Early Black Friday Deals & DoorbustersEnds Nov. 15.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1216 Showing 24,301-24,320 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad did a good job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the geek squad guys were great I want them back if i need geek squad services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Dream Team Geek Squad - Alex & Kyle

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex and Kyle were THE BEST Geek Squad installers of new Samsung and soundbar

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad did an excellent job installing a 65" TV above the fireplace. Suggested the mount be changed to another which turns out to be a better fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied. The tech was very knowledgeable about his job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally recommend this service. Edgar was so knowledgeable and professional with my different options. I love the location of my new tv after they mounted on the wall. They made it look so easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On time, cleaned up, quick install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team showed up on time and quickly removed a 65" Plazma TV and wall mount bracket and installed an 85" 4K LED TV with a new wall mount bracket. They did a good job cleaning up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was in and out

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mount was installed on my TV and mounted on the wall above my fireplace in less that 30 min. The two technicians were awesome, knowledgable and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with the quality of service. The Geek Squad is what makes BB different and better than other retailers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable and friendly. He made sure all my devices were connected

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    When they're gone they're gone.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen arrived a little early for their Friday appointment and got right to work. They had the TV set up, tuned in and everything ready to go in a very short time. I have hearing aids and they are hooked up to the TV. My wife uses the surround sound, there is a lag between my hearing aids and the surround sound which makes me hear an echo effect. I called the installers (as instructed) on Monday and again on Wednesday, that was a week ago and still nothing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad workers excellent work

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were professional and cleaned up after themselves and made sure it was running before leaving. Perfectly level and secure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great guy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is too high for the room he mounted it in. I was doing multiple work that day with 3 Geek Squad technician and did not go back in to the last bedroom to check the height. I wish it was lower.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr J

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad is fantastic and very customer centric! Great crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounts 50” TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Geek Squad wall mount 50” TV and make all connections to Xfinity receiver. They were extremely efficient, pairing remote to TV and zip tieing all cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second time’s the charm

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an issue with the initial unit, but Best Buy replaced it without hesitation. Good television, great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and complete service in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and theatre so fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone was great from setting up service to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed quickly.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full motion mount was installed with not issues; new 60" TV installed and connected to all my devices. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mount

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount my TV it is working good. I love the hike the tv is up off the floor. We love watching our tv more. Tv for all your services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV & mounted it. Awesome

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was on time. Wonderful install. Left area clean. Would highly recommend this Geek Squad service

    I would recommend this to a friend