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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1219 Showing 24,361-24,380 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was great, fast connection and mounting, and the Tech demo'd TV after installation. They even hauled away old TV. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they could have spent more time explaining how it all works together. Other than that it is incredible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super satisfied.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great communication service. From making the appointment to the Techs. Communicating with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job, in and out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen came in and set up my TV on the wall. I asked them to center it, they did a pretty good job. Fairly cleanly and respected my household and slid on some boot covers for my carpeted house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were timely pleasant skilled and efficient with installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a great job , very efficient and effective. thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad maintain excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has maintained their reputation over the years of excellence work and reliability. We highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and knowledgeable team. They came in and took care of business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount installed by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents fixed the mount nd installed the TV quickly and professionally. The Geek squad is really professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time and a clean job dine

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team was on time, did the work with accuracy and a clean job done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual mounting went well. For those not technology proficient, more “ how to use the equipment” would be beneficial

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pure Precision

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were extremely help and did a great job could not complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Display Setup & Mounting, 56” or Larger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were very satisfied with the installation. All of our questions were answered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best money spent for big tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad delivery was worth every penny especially if you have a big screen tv!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a very nice job mounting our TV. The were very professional, cleaned up after themselves and we are very happy we had them do in a few minutes what would have probably taken use hours to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad kept us well informed and completed the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents kept us well informed, provided updates and showed us TV mount height prior to installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TO THE RESCUE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great !! Professional, Courteous and cleaned up after themselves

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Its finally up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first geek left making me reschedule since there were flooring guys in the other part of the house and had left trash in the install room. Did not give me 5 minutes to move it. then tried to drive off with the TV. I made him put it in the garage. 0 stars for that Geek. The second guy was quick and great at installing. But he did not connect or help setup anything. I'm still trying to figure how to connect and make some things work. 5 star installation for this guy. Overall 2 stars to best buy. I will try my best to never use best buy again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We're glad to hear the TV was able to be mounted by the second Agent. We’re sorry for the inconvenience that this caused you. If you have any questions or concerns regarding your service or purchased products please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Quick and clean installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks recommended the height for the TV. I never took into consideration the length of cords and cables. Good call on their part. They were neat, clean and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great crew...tyvm 4 your help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a very good job for us, along with giving us information on usage. tyvm

    I would recommend this to a friend