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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 122 Showing 2,421-2,440 of 38,692 reviews
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Quick and Problem Free Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was replacing an installed TV with a new TV. It was simple and easy to schedule the job. The two man crew arrived on time, they were Covid conscious and safe. They completed the work quickly without trying to sell us anything we didn’t need and were on their way in less than a half hour. Excellent work

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Very quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two guys came out from geek squad to install my 70” tv. They were pretty quick with install and cleaned up behind themselves. The original mount that I purchased didn’t work for the studs in my wall. So the guy boxed everything back up for me and allowed me to purchase one right out of his truck from bestbuy. Geek squad is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad person is always the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent from geek squad was pretty knowledgable on the field and installed it like a pro. Gave us good recommendations and suggestions to follow. I would always avoid third party and wait for geek squad person to install anything for my home. Clean work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad (guys) were very professional and knowledgeable. The guys customer service were excellent. They explained all the features on the television and sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Worth the $

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the geek plan with our tv. Both installers were professional and courtious. They did the job quickly, took precautions to keep our home clean while working and cleaned up after the install. They also stayed with us to answer ALL of our questions and provided additional information we had not thought to ask about.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Stress Free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, efficient, clean and knowledgeable. Thanks Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job by John and Larry ! On time and quality conscious.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV and Geek Squard installed it quickly!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and colors. Easy to use. Love it!! the Geek Squad installed the TV on the wall with a mount I purchased. They were professional, timely, helpful & professional. The Geek Squad package we love and purchase one for every purchase that has it available. Worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Installation of LG TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents delivered, mounted and connected my devices in a very professional manner. They were on time and made sure we knew how everything worked.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great Experience with Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was really good for the TV that we bought with it. Really liked that this could be used for multiple TV sizes, and installation was simple. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Amazing service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came and mounted the TV were great! They did a great job and were very professional. This is why I have Total Tech Support - this kind of amazing service by the Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is just amazing. Called the day prior to make sure I had everything to mount the television. And gave me a more exact time frame as until when they would arrive to do the installation. Very professional and honest. Will definitely use geek squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mounting service was excellent. They were professional, timely and overall it was a great experience. We had a tilting issue and the technician met with us right away and showed us how to adjust the tilt if it happens again. We will definitely be using Best Buy in the future for other mounting needs and services, thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Two tv's

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FANTASTIC TEAM that came out to put up the two tv's. They where friendly, knowledgeable, efficient. The tv's look AWESOME. Thanks guys!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad TV mojnt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The “Squad” mounted tv and connected to my devices. They also gave me advice re parts necessary for another tv setup. They were knowledgeable and efficient and left no mess.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Outstanding performance!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician came in before the scheduled time and set things up quickly. He explained how the set up works and knew his works inside out. He was an excellent with his service and very concerned customer’s needs. Thank you so much for proving such an amazing installation and being a great helper!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up dollars well worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service today we had Josh , last time we had Matt and Angel for installing and hanging our 55 inch TV . They were so thorough , efficient and extremely knowledgeable. When we bought the TV we thought the install price seemed a bit high, it after our experience it was worth the money. You are lucky to have such wonderful employees

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Best money I ever spent!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG was that the best $150 I ever spent. The Geeks had a very complex installation and with less than inches they did it! A total MacGyver team they went the extra distance to make it swing over from living room to bedroom in our tiny chalet! I’m talking modifying book cases and more. I’m pretty much good with tools but it would have taken me all day to what Jeff and his partner did in a couple hours. I went to the store specifically to tell management how satisfied I was with his Geek Squad installed team and especially with all that they did.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Excellent service as always

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new TV to replace one that was storm damaged and the Geek Squad provided white glove service in setting up the larger TV, adjusting the mount accordingly, and setting up the functions on the TV. Once done, they packed up all the packaging and debris and carried it away. Chris B always does great work!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Wall mount executed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect setup of 77inch LG OLED and soundbar despite a wall that was resistant to blades. No cables visible and TV flat to the wall

    I would recommend this to a friend