Customer Ratings & Reviews

Great job and very helpful. Respectable. Mannerly and gentleman

No complaints with the first crew that came into the house and set up my tv. Unfortunately, the tv failed, showing an intemittently black screen (the kiss of death). So,,, a swap out was scheduled. The second crew brought out the exchange tv. As soon as they came into the room where the the tv was located - he starting finding why the screen was going black first is was my sound system then the hdmi cable. He said that the hdmi cable connector was bent and that was the problem. They had a replacement 12" cable on the truck and for $40 they would change it out/ So, I agreed to on the replacement. He worked on it about ten minutes anf gave up without replacing the cable. He told me that they could leave the so called bad cable in place or place the new cable hanging down. Since I have a wall mount to hide the cables -that didn't seem to be an answer. I asked him that if the hdmi cable was the black screen issue then I am no better off then I was with the original tv. He said that typically they don't go through fire blocks in the wall. I asked then what do they do just quit. The problem now becomes my problem. He said if I wanted a new cable then I would have to have someone else do it. This is not what I call installation that is that difficult. They could not even connect to wi-fi. He then told me that att router was the problem. I told him that the first crew didn't have any problems hooking up. He then called the first crew and they talked him through it. The other man could not install the tv wall brackets on the back of the tv. He crossed threaded one of the screws. The other man had to straighten it out. Very disappointed and frustrated. The saddest thing about this is the second tv has not black screened in two days of full days of watching it. So much for my sound system or the cable being the problem. It was only after I insisted the swap out before he agreed to change it out.

The agent mounted my TV and was very knowledgeable about the operation of the TV and remote control. Thanks guys.

The agents mounted my TV quickly & showed me what new features my TV had to offer such as Hulu, Netflix, YouTube etc; Very knowledgeable & helpful team. Thanks Geek squad!

Never had TV mounted on my wall, but having grandchild, decided it was a must have. Stands on this tv are not very stready. Afraid it would flip over over too easy

Most beautiful more than a television it’s everything

I have aphasia and can't write for long but I got to say that they did excellent job installing the TV on the wall.

The agents were awesome. They did not mind the dust that my husband did not remove. They used gloves and had on mask.

They were able to mount the TV quickly and professionally. It was worth the money to have it professionally mounted

The guys who installed my TV were great. I only wish Best Buy would have told me I needed a TV mount beforehand. I feel like I could have gotten a better deal than buying on the spot.

The agent mounted the tv and it was well done. Prior to the agent calling, he asked if it was over a fireplace and I mentioned yes but the fireplace is not in use. We were charged an additional fee for mounting the TV on the wall over the fireplace. The task was quick and wouldn't have been any different if it wasn't over the fireplace. I'm rating this a 3 star because of the hidden fees.

Very friendly and gave great information on the new TV.

We're Pensioners... Can't do without the great service provided by the Geekie squad.

The techs were very helpful and extremely knowledgeable about making sure the mount was secured to my satisfaction. Bery patient as well. Their main concern was accuracy and making sure i was completely satisfied

They were on time. Very professional and got the job done in short order.

Great service. This is one of the best combined features of total tech membership. Highly recommend

Was not able to use the Geek Squad. Lead time was to long

Sarah is an amazing tech! Love having her come to our home to install our television! So professional and knows what she is doing! Will always ask for her when we need tech support if any kind!!

My Frame TV was not mounted and installed properly and ended up falling and breaking the same day (almost 4 weeks ago). After multiple calls to Best Buy and Geek Squad I’m still waiting on a solution. What’s most annoying is I could have broken my TV for free. I didn’t need to pay someone else $249 to do it for me. Why won’t you at least refund my Geek Squad charge?

Brody and his group were excellent and always so helpful! They installed several TVs, and were so nice! We highly recommend them ! THANKS, BRODY!!