Customer Ratings & Reviews

Mounted and installed very quickly, but didn't explain what they were doing or how to change anything, and there's no manual. They installed with HD channels only, but I've found that there are MANY channels that are available but I can't access them and I don't know why. Not sure if they limited it to HD channels. In addition, I told them not to activate the smart features, but now I have no idea how to change that. I liked Geek Squad originally, but Best Buy has taken away features and barely reduced the price. I recommend finding out exactly what you get for the money before buying.

The agents mounted my sound bar and walked me through the different settings.

The agents connected my TVs, helped us with programming the remotes, and followed up the next day. Excellent customer service!

My tv was mounted on a stand and connected to home WiFi and home theaters to my satisfaction

After a small debate on the TV's placement on the wall, the bracket was installed a little bit lower than I wanted. I can live with it.

The agents mounted 2TVs and took down another TV. Clemente and Stephanie did a great job. They’re professional, thorough and knowledgeable. They’re also nice people. Good hires!

EXCELLENT SERVICE Came earlier then expected which was awesome. Willing to accomodate me. Neat clean and thourough.

Not exactly sure which component this was in particular, but the crew did a great job. Very glad I had them do the installation.

The guys were great that delivered the tv it just was broken when they took it out of the box and still hasn’t been replaced from Best Buy.

Very pleasant and professional. The functions on the remote for the replacement TV is not working like it did with the first TV purchased. Not sure what to do.

Excellent Service timely knew what he was doing and very personalble.

Great experience with delivery and installation. No complants!

The agents called when on their way and where on time and very professional, had shoe covers on which I really liked. They where quick and it looks good

Great services. Used to install microwave, did not buy it from BB, serviced dryer, laptops, phones.

The two Geek Squad agents did a wonderful installation in attaching the wall mount along with our 65 inch LG TV. Answered my questions and gave instructions that were easy to understand.

Geek Squad relocated our existing 55" TV and delivered, wall mounted and installed our new 65". Great professional job and very quick.

The geek squad installation was top notch. Excellent service all around.

Best money I ever spent. The guys were great and I don’t have to worry about the mounting or connections being done right. Definitely worth it.

Yes did a great job. Explained all the fictions of my tv and guided me through recommended sound box that work best with my new tv.

We were thrilled by the professionalism of our install team. They took their time. Figured out a workaround for one electrical issue and when they left we were in great shape.