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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1227 Showing 24,521-24,540 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had TV mounted on my wall, but having grandchild, decided it was a must have. Stands on this tv are not very stready. Afraid it would flip over over too easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install and TV Set-Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came an installed my tv were professional, patient and pleasant.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV-installation and delivery

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything when like clock work - technicians right to work with head all the equipment - they were on time -

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roku TV mounting and set uo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad tech squad was amazing!! Two thumbs up. Very professional and knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was terrific!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and fast. Setup would have taken me forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the service and the level of expertise.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Text wife install TV and sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very professional. Did a fantastic job on selling up the TV and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and accommodating. Everything was taken care of in a professional way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hire outside allow The Geek Squad to do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bring a total tech member has many perks and one of them being FREE tv install with your purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who mounted and set up my TV were wonderful. Very professional, cleaned up after themselves and everything. I really liked that I knew when they were coming and the call ahead.Very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes very fast and efficient

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes did a great job. Explained all the fictions of my tv and guided me through recommended sound box that work best with my new tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great job installing tv's!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did an excellent job installing both tv mounts. they were very pleasant and professional and confirmed that everything was completed the way I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts on the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work by two knowledgeable men! They were quick, competent and very neat. Definitely will use this survive again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In and out, im about 20 mins. Great job, but it was the fastest I ever spent $250.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 3 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work mounted right and in a short time very professional staff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and clean installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks recommended the height for the TV. I never took into consideration the length of cords and cables. Good call on their part. They were neat, clean and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Provided information for our questions.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Its finally up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first geek left making me reschedule since there were flooring guys in the other part of the house and had left trash in the install room. Did not give me 5 minutes to move it. then tried to drive off with the TV. I made him put it in the garage. 0 stars for that Geek. The second guy was quick and great at installing. But he did not connect or help setup anything. I'm still trying to figure how to connect and make some things work. 5 star installation for this guy. Overall 2 stars to best buy. I will try my best to never use best buy again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We're glad to hear the TV was able to be mounted by the second Agent. We’re sorry for the inconvenience that this caused you. If you have any questions or concerns regarding your service or purchased products please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Thanks Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher and Chris were great installed two TV mounts and TV’s very quick. Helped with WiFi and TV functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes BestBuy look really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Floyd Smith was the Best Buy agent who mounted my television to the wall. He was Friendly, professional and respectful of my wishes and my property.

    I would recommend this to a friend