Customer Ratings & Reviews

Our installation techs were outstanding! They spent the time to walk me through the installation and gave great tips! I highly recommend installation from Best Buy.

Crew measured very carefully. Checked behind wall before cutting and discussed various ideas before cutting and drilling. Al in all I an quite pleased.

The installers were courteous, professional, and punctual. They were very knowledgeable in their field.

Well the bracket is holding the tv up so I have no complaints. Octavia did an excellent job on my installation.

Perfect for the money. Don't need more expensive one. I had a TV pro tell me to buy this one.

The Best Buy agent made the process very quick and easy - explained everything and did a quality job.

Geek Squad team did a good job mounting my TV. They were on time and the installation was fast and excellent.

The guys did a great job installing the wall mount and 55" Sony TV. They were prompt, polite and left the room very clean.

Cory and his team mate were very professional and knowledgeable. They also provided amazing customer service and make everything look so simple. The service was definitely worth paying for. Saved me all the hassle.

I have said it more than once but Geek Squad is not the same in every town. Moving from another location in Florida with a terrible Geek Squad I was HAPPY to find that Gainesville has the BEST by far.

No complaints with the first crew that came into the house and set up my tv. Unfortunately, the tv failed, showing an intemittently black screen (the kiss of death). So,,, a swap out was scheduled. The second crew brought out the exchange tv. As soon as they came into the room where the the tv was located - he starting finding why the screen was going black first is was my sound system then the hdmi cable. He said that the hdmi cable connector was bent and that was the problem. They had a replacement 12" cable on the truck and for $40 they would change it out/ So, I agreed to on the replacement. He worked on it about ten minutes anf gave up without replacing the cable. He told me that they could leave the so called bad cable in place or place the new cable hanging down. Since I have a wall mount to hide the cables -that didn't seem to be an answer. I asked him that if the hdmi cable was the black screen issue then I am no better off then I was with the original tv. He said that typically they don't go through fire blocks in the wall. I asked then what do they do just quit. The problem now becomes my problem. He said if I wanted a new cable then I would have to have someone else do it. This is not what I call installation that is that difficult. They could not even connect to wi-fi. He then told me that att router was the problem. I told him that the first crew didn't have any problems hooking up. He then called the first crew and they talked him through it. The other man could not install the tv wall brackets on the back of the tv. He crossed threaded one of the screws. The other man had to straighten it out. Very disappointed and frustrated. The saddest thing about this is the second tv has not black screened in two days of full days of watching it. So much for my sound system or the cable being the problem. It was only after I insisted the swap out before he agreed to change it out.

Every single time I have called Geek Squad to our home for service, they are on time, professional, and efficient. They do an excellent job and always show up ready to work.

Our TV installer was great! He notified us when he would come, came on time and answered all of our questions.

They did a great job. Showed up on time, and were very knowledgeable about their job.

Service was prompt, and complete, and fast. And the agent was clearly knowledgeable.

The agents w were very courteous and efficient. Also took the time to look at signal strength for another ser

Very professional and customer friendly service provided. Kudos to the team to give suggestion of the wallmount to be used for our 75' as the one we had would not be safe. Great job!

Had the Geek Squad wall mount 50” TV and make all connections to Xfinity receiver. They were extremely efficient, pairing remote to TV and zip tieing all cords.

My last TV was going on 12 years old - my how technology has changed! I had Best Buy set up the TV (lot of electronic gadgets) and they did a superb job.

Works as designed, moves very easy. Will buy another o e for the tv in my room