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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1238 Showing 24,741-24,760 of 38,692 reviews
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, fast and easy! Nice people too! I could have never installed it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony Bravia 77” OLED IS A FANTASTIC TV. HIGHLY RECOMMEND

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad techs did a great job. They called in advance, arrived on time, and finished on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal when it was included via TotalTech Plus

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal when it was included via TotalTech Plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional installation services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt professional courteous great communication and installation no mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV reinstallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65” Sony tv and connected all the devices quickly, tested everything and cleaned up debris. Great work, much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service. Highly recommend.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs arrived on time, were polite & got the TV installed in less than 30 minutes. I would give 10 stars if possible.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all.

  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and experience. They answered our questions and understood our concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is great but my absolute favorite is the Geek Squad service is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr J. Stewart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went well during setup, however after a few days I tried to get the captions to appear and have failed to get them set up correctly.. guess I will have to call them back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two man team came over hooked it up (75" TV and Soundbar), gave my family instructions on how to use it properly. They were not in any hurry for the next job. Kool dudes. Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounting and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the technicians who installed my TV was really professional, great and attentive to detail. Really provided great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The insulation process was seamless and painless, 10/10 would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen that came out was pleasant. Even arrived early!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    tv mount over fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they would have gotten a 5 star if wires were hidden in wall and not out for view, very nice and explained everything

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Delivery/setup team was not prepared

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 75” TV to replace 65” wall mounted model. My cables were in the wall. Due to the larger size of the TV and the location of the TV input jacks, the rxisting cables were not long enough. They did not bring any additional cables/extenders to complete the setup. The told me I would have to buy additionsl cables, buf they would not return to complete the setup. Seems to me that having additionsl cables in the truck to complete an install would be an obvious supply for installers of TVs should bring to every job. I did not get what I paid for.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete thorough job. Got everything attached up and running. Even did a little extra chore on another TV that was bugging me. He fixed it when Xfinity could not.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were on time (I believe actually earlier than expected), kind, and very professional. They were very helpful and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did a great job and gave me a quick rundown on what they will be doing and how things operated.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Job done very quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He used mounting screws for the TV that were to short and my TV almost fell to the floor when I put it on the bracket. I had to go and buy new screws

    I would recommend this to a friend