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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1239 Showing 24,761-24,780 of 38,693 reviews
  • Rated 4 out of 5 stars

    lindajoyce

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they did hook everything up but the cords are visible and kind of a sloppy job but at least they came and hooked it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and wall Mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job of installing the TV and Mount. Also connected TV to internet and tested features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent with regards to a tv mount. It's sturdy and highly functional. I don't believe that I could have a selected an alternate product that would have served my needs any better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Seem to know there jobs, lucky for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They unpacked and mounted TV . Set up my cable and dvd, also my sound bar. worked very quick. when done showed me how things worked. also set up ROKU on line for me. Found out later they would have taken old TV. They did seem to be rushed to get to next job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and answered all my questions. Both Billy and Patch are excellent technicians.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Wall Mounting Service is simple n quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, careful and meticulous workmanship on mounting my TV. The Greek Squad cleaned up afterwards and asked whether to keep or take the boxes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an excellent job mounting my TV, running the wires, and connecting the soundbar and other components, then cleaned it all up and vacuumed the mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV wall mount and TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Total Tech support is fantastic. They installed the wall mount and my new TV in a timely and professional manner. I highly recommend Total Tech support

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV instantly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got it mounted within 15 Minutes! Mounts are pretty solid to hold such a largeTV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Went very well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very well informed. They worked together like a very smooth & oiled machine. I asked them to connect my BOSE System to the new TV and with some new cables (which were available in their truck) they were able to do so to my great delight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I totally recommend this service. Edgar was so knowledgeable and professional with my different options. I love the location of my new tv after they mounted on the wall. They made it look so easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek sguad installed my television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In Geek Sguad, you get true value for your money. The staffs are professionals and most are traditionally respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and clean installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks recommended the height for the TV. I never took into consideration the length of cords and cables. Good call on their part. They were neat, clean and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quickly & showed me what new features my TV had to offer such as Hulu, Netflix, YouTube etc; Very knowledgeable & helpful team. Thanks Geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad service!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jared was on time, professional and got the job done quickly and perfect;ly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Its finally up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first geek left making me reschedule since there were flooring guys in the other part of the house and had left trash in the install room. Did not give me 5 minutes to move it. then tried to drive off with the TV. I made him put it in the garage. 0 stars for that Geek. The second guy was quick and great at installing. But he did not connect or help setup anything. I'm still trying to figure how to connect and make some things work. 5 star installation for this guy. Overall 2 stars to best buy. I will try my best to never use best buy again.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We're glad to hear the TV was able to be mounted by the second Agent. We’re sorry for the inconvenience that this caused you. If you have any questions or concerns regarding your service or purchased products please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    On time, cleaned up, quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team showed up on time and quickly removed a 65" Plazma TV and wall mount bracket and installed an 85" 4K LED TV with a new wall mount bracket. They did a good job cleaning up after themselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a nice and helpful technician set up the tv. He was very knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service by Ronald Wes and Trey. Very courteous service. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen were knowledgeable, quick to determine what they needed to do and efficient. Could not have asked for more.

    I would recommend this to a friend