Customer Ratings & Reviews

Geek squad came and mounted my big screen TV to my wall- they did a great job!!! Communication was excellent about arrival and they were on time! Would definitely recommend Geek squad to mount tv- I did also purchase the in wall mount kit which is a must have!! Looks great!!!

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

The agents were on time, professional and mounted two tvs to our specifications perfectly. They adjusted the cords as much as possible to have them be clean and/or hidden when possible. We've now had 3 tvs mounted by Best Buy Geek Squad and they were great every time!

The Geek Squad installed a 70” TV for us. They were on time and completed installation quickly and efficiently. They also set up the new TV to ensure everything was EOY as expected. Great guys and caring service.

First of all, they call you with an ETA and are on point. So professional, knowledgeable and kind, taught me how to use the remote with all of its features as well as how to move the TV around with the full motion wall mount. The set up looks so good, I forget that it's my living room and not a showroom display. Thanks again!!

The two team members who showed up as they promised on time and did the job quickly. Due to the size of the TV this was money well spent to make sure I didn't do anything I would regret later in trying to wall mount this tv.

I purchased the Total Tech for the year when I was buying a new Samsung 50 inch TV. The Total Tech cost the same as the delivery and installation for my new TV. So I broken even on just that one purchase. Then I bought a lot of Tech for the family, such as, iPad, iPod Home, AirPods, etc. and they are all covered too. Then, I purchased a new gas dryer. Not only is it covered too, but I also am getting free delivery and installation as part of the Total Tech. It has saved me a bundle already even though I haven’t had and issues with any of the items I’ve purchased. The delivery and set up crew for my TV to my vacation home 100 miles away were professional, courteous and great communicators. If you are going to being buying a lot of stuff it’s totally worth it! You only need one installation purchase to break even. After that everything is gravy.

The Geek Squad in Huntsville, AL are the best! They are very knowledgeable, very informative, very professional and very kind. They get the job done well and fast. I would highly recommend them!

Christopher was my installer/tech. He knew exactly what he was doing. Professional and personal the entire time. He explained everything he was doing to both me and his trainee. also gave me several recommendations for my existing tv surround sound

No problems with the installation or the people who installed the tv. Friendly made sure you understood what was happening and very professional. They explained everything and what to do.

Service team showed up when they said they would. Mounted 65” flatscreen on an extendable mounting bracket. Was done professionally without any issue. Thanks.

Techs texted me letting me know when they will arrive. They were very professional. Listened to what and how I wanted them to mount both TVs. Kept asking if all look OK. They did a great job and was very accommodating. will use them again when needed.

The agents mounted our tv and did a good job. They took the time to measure. The tv went on a very large wall and they took the time to make sure it was centered properly. They even asked at what height we wanted the tv placed. The only issue we had was with customer service over the phone scheduling the appointment. We made it clear that we also wanted Geek Squad to hide the wires behind the tv. Customer service never relayed that to Geek Squad. So when they showed up they didn’t have the required parts so we had to wait an additional 2 weeks to have that kit delivered and installed. All in all it worked out and it looks great. When speaking to customer service, have them repeat what you’re having done so there is no confusion.

Great job! I was very impressed with the two ladies who installed the tv bracket & 75” tv. The knew exactly what to do and asked me the correct questions to help me decide the location & height of the tv. It perfect!

The agents took their time to mount and basically perfect the way you should be watching television in our bedroom and living room. Joshua went the extra mile to explain and set up living room TV. Extremely pleased with the service from Geek Squad .

Victor is worth his weight in gold! He was very professional in his installation. He was knowledgeable and took his time in explaining how to use the different features of the TV as well as with my cable box.

I got the Geek Squad because I was concerned about getting a large tv above the fireplace. I bought a motorized mount to lower the tv so we wouldn’t have to always look up at it (been there done that). The Geek Squad told is they had experience with this type of mount but there was an additional fee (unexpected but a minor aggravation). I ordered online and the note on the type of mount must have been dropped. The install was on sale so the addon brought the price up to somewhat more than the original price but less than the last time I had a Geek Squad install. Overall happy with the process and the result

Best service yet!!! They were fast professional people.

I had to Geek Squad coming to install my new TV. He was able to use the bracket I had for my old 47-inch to fit my new 55 inch Sony. He did it at a much better height that I had the previous one so it is more comfortable to watch and he set it up so that I could immediately start enjoying it with very little instruction I was very satisfied.

Excellent! Clean, fast, friendly service. Well worth it!