Customer Ratings & Reviews

Your man came on a rainy day and was very careful ,took his shoes off before entering . First class job.

Great job as usual, for the first time there was a young lady and she did a great iob

The techs were very helpful and extremely knowledgeable about making sure the mount was secured to my satisfaction. Bery patient as well. Their main concern was accuracy and making sure i was completely satisfied

Bought a new smart tv and the Geek Squad installed it. Great service and good product so far!

Mike and Kyle were awesome. They were friendly and professional. I still have quite a bit to learn on setting up my new tv, but we got it on the wall anyway.

These Geek Squad guys were great! They were Prompt, Polite, Considerate, Knowledgeable, and Efficient. This is why we buy from Best Buy.

The Geek Squad did a great job with the install and hook up, asked for you opinions considered the location and took great care with the install and surroundings

They showed up on time, we’re quick and friendly and made it look easy. I was dreading mounting that big of a tv myself and it’s been great and easy to adjust as well

Agents were efficient in removing the prior tv, installing the new one & making sure it worked as advertised

I purchased a TV for my brother as a house warming gift and qualified for a free mounting with purchase of a 75 in TV. Mounting crew came out and was fast, friendly and knowledgeable. Thank you.

The Geek Squad, was great and mounted the tv at the right angel. They consulted me first before mounting and suggested a certain height. I love it.

I’ve been sitting on this review for a month or so with the holidays, and because I wasn’t sure where to begin. I had wall mounted a smaller TV in our bedroom last year, installing a pivoting wall mount, and an AppleTV, but this new TV was larger and I was expecting the “Geek Squad” expertise to set it up right for playing back 4K video and integrating the new soundbar. The two young men who came to do our install were friendly, polite, clean and efficient. I had purchased new HDMI and Ethernet cables for the install, and the Geek Squad team took down the old TV, pulled the new cables (the team leader said that he would leave one old cable as a pull for future cabling, the right thing to do, but he didn’t), repositioned the wall mount, and put the new TV in place. At this point, it was nice to have the new TV in place, but I could have done as much with my neighbor for a six pack of beer. What came next is where I expected the “Geek Squad” to shine, to get the HDMI cables into the appropriate ports, set the HDMI ports properly, offer guidance on the video settings to get the best video images, and connect the sound bar with the center channel feeding through the TV’s speakers as recommended by Sony. This is what I paid $300.00 for and, in retrospect having completed the setup myself, this is where it all fell apart. After going through the setup menus, I found that the HDMI cable from the AppleTV had been connected to HDMI Port 1 when it should have been connected to Port 4, and Port 4 needed to be set to “Enhanced format (Dolby Vision)” to make best use of the Dolby signal from the AppleTV. Isn’t the role of the Geek Squad to be on top of this. The guidance I was offered on video settings to get the best video image for this OLED screen was to Google it. Of course, I did that and the TV has a beautiful image. But, with no thanks to the “Geek Squad.” I brought them in seeking expertise, I got nothing. I asked about using the TV’s speakers as center channel for the sound bar, which I had read in my initial research was recommended by Sony. I was told by the Geek Squad team leader that doing so would introduce an echo, and he did not recommend it. He claimed that localization of the voices to the screen would not by missed when using the sound bar. Following the installation, I reviewed online recommendations for using the TV’s speakers as center channel, and confirmed that it was recommended. So now, with the TV hanging on the wall, I had to fish another cable through the crowded chase behind the wall, with no pull string, to make the connection. Needless to say a “royal pain,” but after some sweat and foul language I was able to get it done. In the end, using the TV’s speakers for the center channel worked beautifully, and was the right thing to do. As I went through this set up, I was surprised that the sound bar didn’t have a remote, but was able to use the TV’s Settings menu to complete the setup. A few days later, I found the sound bar remote tucked on a shelf in the TV cabinet, below the TV. You might think they would have mentioned it. So here again, I thought I was paying for expertise to provide the best experience from my purchase, and again I didn’t get it. The bottom line is that I don’t know what I paid for. The “Geek Squad” team installed the TV on our wall. I’m thankful for that, but I didn’t need them to accomplish that task. I was looking for technical expertise, and they either didn’t have it, or chose not to provide it. Either way, paying for this service was a waste of money.

The two Geek Squad agents did a wonderful installation in attaching the wall mount along with our 65 inch LG TV. Answered my questions and gave instructions that were easy to understand.

TV/Display Setup & Mounting, up to 55” Tech was Professional and NEAT. Did a GREAT INSTALL

We really enjoyed not worring about installing out big screen. We left it for the experts and it was the best decision we could have made.

I'm really happy with this. The guys that installed it were efficient, polite, and quick.

These guys ROCK! They provided solutions when the hook up was challenging

they go above and beyond....extremely helpful. didn't stop until everything was perfect.

Great service, friendly workers. failed to receive charger for the Roku remote.

Geek Squad did a very good job of installing my projector, but as for the setup of adjusting the picture was not done. The guy who installed it said he needed to read up more on this new projector from JVC to learn more how to do the Tone Mapping.