Customer Ratings & Reviews

Geek squad came and mounted my big screen TV to my wall- they did a great job!!! Communication was excellent about arrival and they were on time! Would definitely recommend Geek squad to mount tv- I did also purchase the in wall mount kit which is a must have!! Looks great!!!

I recently had my new LG Nanocell 4K TV installed by 2 Agents from Geek Squad. They arrived on time and did a fantastic job installing my new TV over the fireplace with a new mount. They were very knowledgeable and friendly. They took the time to set up my remote and gave me instructions on how to use it. They also answered all of my questions regarding the LG NanoCell TV Apps. They did a great job.

Arrived at scheduled time, took time with wall mount to ensure it was exactly where I wanted it, cleaned up after drilling, took care with mounting and then attached an older sound system, blue-ray, & cable and programmed TV for best picture & sound. Also programmed all devices to be used off of cable remote only.

Great service, on time and arrived earlier than expected! They were very professional and I highly recommend for future installs. They not only setup the TV, they also make sure its programmed to your liking and answer any questions you have.

I purchased the Total Tech for the year when I was buying a new Samsung 50 inch TV. The Total Tech cost the same as the delivery and installation for my new TV. So I broken even on just that one purchase. Then I bought a lot of Tech for the family, such as, iPad, iPod Home, AirPods, etc. and they are all covered too. Then, I purchased a new gas dryer. Not only is it covered too, but I also am getting free delivery and installation as part of the Total Tech. It has saved me a bundle already even though I haven’t had and issues with any of the items I’ve purchased. The delivery and set up crew for my TV to my vacation home 100 miles away were professional, courteous and great communicators. If you are going to being buying a lot of stuff it’s totally worth it! You only need one installation purchase to break even. After that everything is gravy.

The agents mounted our tv and did a good job. They took the time to measure. The tv went on a very large wall and they took the time to make sure it was centered properly. They even asked at what height we wanted the tv placed. The only issue we had was with customer service over the phone scheduling the appointment. We made it clear that we also wanted Geek Squad to hide the wires behind the tv. Customer service never relayed that to Geek Squad. So when they showed up they didn’t have the required parts so we had to wait an additional 2 weeks to have that kit delivered and installed. All in all it worked out and it looks great. When speaking to customer service, have them repeat what you’re having done so there is no confusion.

The agents were on time, professional and mounted two tvs to our specifications perfectly. They adjusted the cords as much as possible to have them be clean and/or hidden when possible. We've now had 3 tvs mounted by Best Buy Geek Squad and they were great every time!

Excellent! Installation of large wall mount tv at office in high-rise building. Surprisingly easy to obtain certificate of insurance as required by Landlord. On time, efficient and they hooked everything up perfectly. Would use again for residence or business with no hesitation.

Geek squad showed up right on time and had everything done and cleaned up very fast. I am very happy with their service. I have already used them multiple times.

Friendly and experienced. Set up was simple for the tech. Did a great job of educating me on the use of the remote. Very appreciative of the in home set up.

Great job! I was very impressed with the two ladies who installed the tv bracket & 75” tv. The knew exactly what to do and asked me the correct questions to help me decide the location & height of the tv. It perfect!

My first use of Geek Squad to come into my house and the Tech did a fine job. He took our new 4k TV and mounted it right where we wanted, he took the time to ensure he made a minimum of mess and clean up after he was complete. He helped to get the TV connected to our WiFi and was very knowledgeable. We will no longer be hesitant to use Geek Squad again.

Victor is worth his weight in gold! He was very professional in his installation. He was knowledgeable and took his time in explaining how to use the different features of the TV as well as with my cable box.

Christopher was my installer/tech. He knew exactly what he was doing. Professional and personal the entire time. He explained everything he was doing to both me and his trainee. also gave me several recommendations for my existing tv surround sound

The installation team did exactly what needed to be done. They were efficient. This was a difficult flush mount installation for a Samsung Frame Pro TV. I would love to have them back to see if there is a w ay to improve the quality of the TV picture.

The guys did a great job installing and where prompt

Great large TV for a good price. Total tech was helpful and installed it quickly. No glare, Samsung TV easy to use

The Geek guys are awesome. They are very careful. Aware of surroubdibgs. Wear booties to keep floors clean. Very polite. Know what thry are doing and efficient. Clean up before leaving.

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

The techs Emil & Wolf did an amazing job, very pleased!!