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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1250 Showing 24,981-25,000 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great. The equipment was installed quickly and it is in great working condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted the TV exactly where I asked them to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were efficient and effective!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Squad did a great job getting everything setup. They explained everything after setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing!! Very helpful!i Very pleased with their work!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it is very clear and the sound is clear……..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrible Picture Quality on our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive and knowledgeable of TV details. Tried several settings for adjustment to no avail.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We had an issue and they were right out here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No muss, no fuss. The bracket was put up a bit crooked for our TV and they came back out and fixed it with the utmost professionalism and grace. Well done, gentlemen!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did the job well and demonstrated how to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys installed a big screen TV and headphones and mounted the TV on the wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was the best. They came in and did what they had to do. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men were terrific and showed me everything I needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. They were courteous and kind while also answering all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek very good service thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Escalate job very good service. Thank you very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very accomodating. They could not have done a better job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad comes through again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, helpful, and more than competent. We were totally satisfied with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GOOD SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT DELIVERY AND INSTALLATION PROIDED BY GEEK SQUAD PRSONNEL.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was prompt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad arrived on time, were friendly and courteous. They got the job done quickly and did the job well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers took the worry away of my 65-in TV falling off the wall like I've seen on some court TV shows

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service was great. Product is terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job. Unfortunately, I believe the mount is defective, as adjusting the left to right level does not hold no matter what I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding, professional, efficient service!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad team that came to our home was friendly and skilled. They provided exceptional service and are a wonderful reflection of Best Buy attention to customers and service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV reinstallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my 65” Sony tv and connected all the devices quickly, tested everything and cleaned up debris. Great work, much appreciated.

    I would recommend this to a friend