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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1252 Showing 25,021-25,040 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond what was expected to set up everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad comes through again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, helpful, and more than competent. We were totally satisfied with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unlike another review I posted, this service was done by the real Geek Squad. They were quick, courteous, and did an excellent job of mounting my LG OLED tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was great. The equipment was installed quickly and it is in great working condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was an awesome installer with loads of experience to pass along.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Installation of TV over chimney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Technicians were very qualified and they mounted the TV within 2 hours. The price for the installation of $300.00 up front and then another $216.00 as the installation starts is a little exorbitant and I find it to be excessive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this service to anyone who is unsure about mounting their own TV. The team is very detailed and organized. They come on time and make sure the mount is to your satisfaction

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service tech was professionally and efficiently explained the service provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very friendly and knowledgeable. They mounted and connected my TV perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, tech fully explained the issues I had and fixed the problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geeks werre there on time and did a very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks were there on tie and did a very good job of installing my wall mount. They even cleaned up the area when finished. I'm very happy with their work and professionalism.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed a do over visit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything appeared to be working properly until the installer left and we turned off the tv. When we turned it on the next day, the new tv and new sonos soundbar connected to it were not reading each other and we couldn't get the sound on without using the Sonos app on my phone to activate it. I learned this from our sales rep who walked me through it the first time. However, when we turned the tv off, we were still not able to get the sound on without going into the phone app. We scheduled a do over by calling the Geek Squad and it took a few minutes for him to realize the tv setup needed to be changed to allow the sound to come on automatically. He was great! Everything is good now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go go Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Go go the Best Geek Squad for all your home electronics needs worth the money and the do good work save yourself all the head aches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were professional and masked for our protection and cleaned everything they touch the TV was at the correct and centered where we request....Excellent Service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV/Display Setup & Mounting, up to 55”

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV/Display Setup & Mounting, up to 55” Tech was Professional and NEAT. Did a GREAT INSTALL

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their service really helped me when I had questions and concerns.they easily answered all my question and tv now works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrible Picture Quality on our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive and knowledgeable of TV details. Tried several settings for adjustment to no avail.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service was great. Product is terrible.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an excellent job. Unfortunately, I believe the mount is defective, as adjusting the left to right level does not hold no matter what I do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First time service purchaser, very pleased!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were friendly, efficient, and took the time to answer my questions without making me feel rushed. Big thanks to them! They did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents mounted my TV and connected all of my devices properly. They were efficient and the work was done cleanly and respectfully.

    I would recommend this to a friend