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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1255 Showing 25,081-25,100 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Megan and Freddie were amazing. Professional, fun and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected applicable devices. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job installing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in very professionally and installed the TV while not only cleaning as they went but insuring everything was working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good team work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members from Best Buy that did the install were very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice people, good work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did really well, Very personable. Would use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SET UP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GOOD ATTITUDE EXCELLENT SERVICE AND GOOD COMMUNICATION VIA TEXT

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service, all the time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service! Tech was on time and very respectful of my home. I have always been happy with the service that Geek Squad provides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV with a very high level of confidence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. They were fast and thorough and friendly. I have mounted my own TV and it took me awhile. Geek squad mounted it faster than I ever could.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv intallation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered as promised. Waiting for the technician To mount the tv. Technician provided all the info needed for is to get the right mount

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Know what your buying......

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We live in a hundred year old house. It has paneling over lath plaster. EWWWW! We could not find a stud through the wall. Went to Best Buy where we were told they could "figure something out" which we took to mean they could find the studs and hang the tv on the wall like we wanted. Nope. They could do no better. I can read and plug stuff in. May take me longer but I could figure out how to program it. It looked pretty simple. I could get my daughter to help if needed. What we could not do is mount the tv on the wall and that was the only reason we went with installation. The Geek Squad guy was cool and attentive and the situation was not his fault. Just a shout out that they cannot mount a wall tv in all situations.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We should be able to measure the walls or scope them with our tools, and I'm sorry to hear you were not satisfied with the service you paid for. Call us over the phone at (800) 433-5778 to see if we can assign a new installer that could assist you with mounting your TV!

  • Rated 5 out of 5 stars

    Total Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond with 5 star service. Can’t say enough great things about Stephen and Noah.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Professional, timely, and well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yes they did

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes it is connected and works very well so like the Tv

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geel Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install crew was great. Friendly, worked quickly, neatly, and was done pretty fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv mount/installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv to the mount and was very careful. Awesome job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+ Service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Techs were very knowledgeable and professional. Walked me step by step on my setup. Cleaned up and made sure all my questions were answered. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    INSTALL OF TV AND SOUND BAR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the technicians were awesome- they explained everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their service really helped me when I had questions and concerns.they easily answered all my question and tv now works fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item I’d recommend it to all friends and family i don’t know what I’d do without it to be completely honest. One of my best purchases at Best Buy!

    I would recommend this to a friend