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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1256 Showing 25,101-25,120 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad install and set up was great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted and set up my TV quickly. They connected TV to the internet, programmed accessories and showed me how everything worked. Great helpful and friendly attitude.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents, Christain did a great job. Had to change mount somewhat do to bigger upgrade. Very professional. Love my total tech membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome job with install and made sure everything worked before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person responsible for set up did an admirable professional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is fast and reliable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my tv and setup my devices perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad took down a tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came and took down the tv that was previously installed a few years prior. Both were very professional and very nice and knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scheduling was really easy and the tech was really flexible with me being a little late to the appointment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They showed up on time inform you when they would be there took the time to explain how my television work very professional and courteous

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ed’s 8K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew. Very professional! They made some future recommendations that were very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally satisfied with the installation & service provided by the Total Tech team - Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad in and out - Record Time !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in, mounted my 85" TV, showed me how to use the remote and they were on their way !! They were the nicest people and did a FANTASTIC job !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer mounted my TV and got it connected to myWi-Fi and my cable provider. Exterior installation under pool deck cover. I would have never attempted this myself. Good Luck

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad set-up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started out as not so great as they changed my appointmentire I had set-up, but all in all a good job. I didn't get the mount in wanted do to wall structure, but they were able to get my TV mounted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent installed TV quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent surveyed how our old television had been hung over the fireplace, and with a few minor adjustments, he had the new television up in no time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65" television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad men did a great job in installing our 65" tv and syncing it in to our system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas TV Present!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a wonderful job! My grandsons were excited to get their TV!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We brought the TV home with us. The mounting crew (Roy) showed up a couple days later to mount it. They were GREAT and show us everything we needed to know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mounting work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They mounted my 86 in LG television on my wall and hooked up a sound bar system they were very quick I am very thorough I'm in big-screen heaven thanks Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv blue ray player installed and tv explained.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad service was excellent. The gentleman was repaired what needed repairing and installed the blue ray player correctly, which I could not do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers mounted out sound bar and set it up the way we liked to listen to.

    I would recommend this to a friend