Customer Ratings & Reviews

My 55 inch Samsung was installed and connections tested. I do not have a wall mount for this TV. The installation person did the job very efficiently. TV has great picture and excellent audio output.0p

Geek Squad service for handling this stuff is great - and I've recommended this to many people! It just makes sense: They do stuff like this all the time. So you know it's gonna be done right, and it's gonna be done quickly.

What seemed to be a simple request turned into a cluster of mistakes. The original job I asked for was to remove a 65" TV and mount and relocate it to another room in the house. I spoke with the Geek Squad service Rep when scheduling, explaining the two jobs I needed done. She told me how it would be done and how much billed. Two installers arrived at 7:45 AM (On schedule). Unpacked the new 77" TV, Best Buy full mobile wall mount and installed them where the 65" TV was. The lead installer was a Ukrainian with good English skills and his partner (with no English skills) obviously worked together for quite a while. They installed the mount and the TV exactly where I planned for it to be, connected the peripheral equipment and the in home router and it all come up very well. This team really knew their stuff and were finished within an hour or so. As for the Ukrainians when scheduling. No fuss, no surprises and no additional expense. High praise for the personable, experienced and competent team. I highly recommend although I don't recall the guy's names. The 65' old TV still sits on the floor of my family room uninstalled because the 2nd Best Buy team who came at 12:30 of "Jose" and his partner arrived said they were here to move a TV. I told Jose the TV has been moved by the competent team in the morning and is just waiting to be hung and plugged in. No cabling, no connections to the internet or sound system. Jose looked at me like I was a Martian and said, "We only move the TV...not install it. The team this morning should have installed it." I tried to explain what I had asked BB to do and Jose wouldn't budge and do the work. Jose and his coworker left without entering my home. Whomever scheduled this job did not communicate the scope of the work to their installers. The Jose team spent 2 minutes on my doorstep and left. I was billed $59.99 for these guys.

The technician was professional. The set up was quick and easy. The entire process from start to finish took less than 45 minutes. The technician installed the mount, placed the tv securely onto the mount, and connected an antenna and ethernet cable for my smart tv.

The guys arrived on time and did a great job of installing my ne tv.

The team were awesome and very professional. They consulted with us as to where we wanted the TV’s installed and gave us their professional opinions and explained their process each step of the way.

Amazing service !! Very professional people , did it super quick and very well . You can tell they are really educated on the matter and will have it done in less than an hour ! 10/10!!!

Rudy with the GS @ Myrtle Beach Store was awesome in every way possible in my book! As with my salesman at the store where I bought the Sony A9G, I also felt like I hit the lottery getting Rudy as my GS tech. As I stated when writing a review for David, my salesman, I almost never write reviews for anything, but when you get a person that goes out of their way to do the little extra things, I feel obligated to praise them! I'm a Self Employed work at home guy that sells my services in the freight business, so I know a thing or two about doing the little things for customers just to make sure they're happy. GS has already been to my home on 4 different occasions for wall mounting my TV's and setting up my new computer, and this makes it the 5th time. There's only 2 guys I've had the pleasure to work in my home, and RUDY is one of the 2!!! Even vacuumed my floor before he left, never had that happen before? If anyone is looking for GS services on wall mounting their TV, ask for Rudy and or AJ, you won't be disappointed!!!

Stylish, solid and well-made unit. Easy to use and has a solid feel. Heats evenly and quickly.

the guys mounted my tv and soundbar with professionalism

there were two tech that did an excellent job installing my 75 inch yv to the wall, The wires behind the tv were dressed and area cleaned up. They were very efficient.

Geek Squad did an outstanding job on installation.

Because this is an 85 inch TV, the agents made sure that the wall mount would hold. The agent pulled and pushed on the mount to make sure. The agent explained the TV very clearly. So much better than installing and figuring it out ourselves.

Professional, extremely knowledgeable and courteous agents. The agents mounted my TV and all of my devices; and even provided me with a tutorial on my TV

Geek Squad was incredible. My larger TV was delivered a week before installation. The day before my two TV installs (smaller was initially to be picked up and brought with the Geek Squad member), I got a call that the TV was not available, and I'd have to have a second install date for it. My Geek Squad guy got to the store on the Saturday to pick up the soundbar...he realized he couldn't pick up the TV because it wasn't there so he worked with one of his coworkers to have the coworker pick up the TV from a different store. So all in all, one day, two TVs and one soundbar all installed! Great work by your team. Apologies I don't have the gentleman's name, but he and his buddy were great!

Great large TV for a good price. Total tech was helpful and installed it quickly. No glare, Samsung TV easy to use

Great installation. Very professional and made sure I was satisfied with the location and the picture.Took all packing with them and cleaned up the area before leaving. Outstanding Customer Service.

And if I drop the Television, well I would be the one that buys another. They drop it and I wait for them to get a new one. Why is this even questioned? Think about it. They measure, find the stud, mark the best places for my preference, install Television. Note; I did not like my first TV, it was not OLED and, it was something I felt was not a good match. The TV and I had our differences. We decided to part, and Here is a great reason to get the tech membership; they brought in the new TV I ordered and installed the new one, refunded and hauled off the previously purchased one, no charges. Oh and they are pretty good with the tech stuff if you want to bounce questions off them. Professional, and they wear those things that keep mud outside. It truly is the little things in life.

Very professional service, asked us questions about what we wanted and set up the internet and tv settings for us. Aslo explained how to change settings.

They were very knowledgeable, efficient and polite.