Customer Ratings & Reviews

The geek squad did a very nice job, courteous and clean! Quick and aware of our nice home, took all precautions to keep tidey while setting up and removing all waste from job!!

The 2 guys that came were nice and did everything they were hired to do. They cleaned up and explained how everything worked. Brandon was exceptional.

The agents were very accomodating. They could not have done a better job.

The installers were amazing. They were quick, had excellent suggestions on placement. Would highly recommend them.

Almost perfect. My expectations when paying for an install or assembly is perfect from pros. could have went over one or two other small things that gave us problems

The Geek team was professional, experienced and thorough. They unboxed my TV, mounted it, made sure everything worked properly and took the box and packing materials with them.

The agents who mounted our TV were great from beginning to end, they made sure everything was how we wanted. Their customer service was fantastic!

I had additional work I hoped they would do, but they were heavily scheduled and couldn’t find the time. The work they did, to install mg new TV was done well.

Great crew. Very professional! They made some future recommendations that were very helpful.

The tech were on time and very knowledgeable. My tv was broken when they opened the box. They could not mount the tv

The guys were super nice and did a great job mounting and setting up our tv!!!

Gentlemen were very helpful, friendly and prompt, good people

The installers were friendly. My only 2 regrets: they didn’t show me how to adjust the tv on the mount and they offered to hook up my sound bar but charged me another $50 for that easy work. Overall though, it was nice to have it done professionally.

I’ve been sitting on this review for a month or so with the holidays, and because I wasn’t sure where to begin. I had wall mounted a smaller TV in our bedroom last year, installing a pivoting wall mount, and an AppleTV, but this new TV was larger and I was expecting the “Geek Squad” expertise to set it up right for playing back 4K video and integrating the new soundbar. The two young men who came to do our install were friendly, polite, clean and efficient. I had purchased new HDMI and Ethernet cables for the install, and the Geek Squad team took down the old TV, pulled the new cables (the team leader said that he would leave one old cable as a pull for future cabling, the right thing to do, but he didn’t), repositioned the wall mount, and put the new TV in place. At this point, it was nice to have the new TV in place, but I could have done as much with my neighbor for a six pack of beer. What came next is where I expected the “Geek Squad” to shine, to get the HDMI cables into the appropriate ports, set the HDMI ports properly, offer guidance on the video settings to get the best video images, and connect the sound bar with the center channel feeding through the TV’s speakers as recommended by Sony. This is what I paid $300.00 for and, in retrospect having completed the setup myself, this is where it all fell apart. After going through the setup menus, I found that the HDMI cable from the AppleTV had been connected to HDMI Port 1 when it should have been connected to Port 4, and Port 4 needed to be set to “Enhanced format (Dolby Vision)” to make best use of the Dolby signal from the AppleTV. Isn’t the role of the Geek Squad to be on top of this. The guidance I was offered on video settings to get the best video image for this OLED screen was to Google it. Of course, I did that and the TV has a beautiful image. But, with no thanks to the “Geek Squad.” I brought them in seeking expertise, I got nothing. I asked about using the TV’s speakers as center channel for the sound bar, which I had read in my initial research was recommended by Sony. I was told by the Geek Squad team leader that doing so would introduce an echo, and he did not recommend it. He claimed that localization of the voices to the screen would not by missed when using the sound bar. Following the installation, I reviewed online recommendations for using the TV’s speakers as center channel, and confirmed that it was recommended. So now, with the TV hanging on the wall, I had to fish another cable through the crowded chase behind the wall, with no pull string, to make the connection. Needless to say a “royal pain,” but after some sweat and foul language I was able to get it done. In the end, using the TV’s speakers for the center channel worked beautifully, and was the right thing to do. As I went through this set up, I was surprised that the sound bar didn’t have a remote, but was able to use the TV’s Settings menu to complete the setup. A few days later, I found the sound bar remote tucked on a shelf in the TV cabinet, below the TV. You might think they would have mentioned it. So here again, I thought I was paying for expertise to provide the best experience from my purchase, and again I didn’t get it. The bottom line is that I don’t know what I paid for. The “Geek Squad” team installed the TV on our wall. I’m thankful for that, but I didn’t need them to accomplish that task. I was looking for technical expertise, and they either didn’t have it, or chose not to provide it. Either way, paying for this service was a waste of money.

Excellent service all employees were very nice. Will recommend

The agents knew just what to do and did it. They showed me how to use my streaming services and were courteous and respectful.

These guys were awesome setting up my TV in the living room. Answered every question and help us decide on the best location. Very professional thru the whole experience.

The servicemen that delivered and mounted my tv and sound bar did a great job. They were very friendly and professional.

Squad was very knowledgeable and quick. They were happy to show me all the features.

Excellent service, experienced, kind and knowledgeable