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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1261 Showing 25,201-25,220 of 38,692 reviews
  • Rated 5 out of 5 stars

    Install of tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was an awesome installer with loads of experience to pass along.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Hidden and unexpected fees

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not come as prepared as I hoped They were friendly and did a decent job but had to pay an extra unexpected $100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rep.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roque did a perfect, precise mounting of the tv(s)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful solving all my problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad for well over 12 years. I would not know how to to get by without it. Great service and well worth the bucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good team work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two members from Best Buy that did the install were very professional and did a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crew arrived on time and did a great job. Cords are hidden and the box was attached to the tv mount with ties, very good value compared to other installers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fellow mounted our TV on the wall & did an excellent job. He was personable, social distanced & wore a mask. We would recommend this technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great installation service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed by the efficiency and the knowledgeable representatives. The tv was installed on my existing wall mount, they explained all the features and had everything working in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years and still solidly on my wall. 85 inch Sony TV. Came as scheduled. Installed unit and cleaned up. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, friendly workers. failed to receive charger for the Roku remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great:On-time, completed Tv install quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent arrived on-time and completely installed my TV quickly plus helped me to learn how to use it and "fixed" a problem encountered. Thanks for great job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great instalation, poor finish !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There were two installers. After the initial install the one with the knowledge had to leave. The person that was left behind to program the The TV to Direct TV could not complete the task. I was told that direct TV was at fault so the job was not completed and my wife and I never the proper instructions on the operations of our new TV. Direct TV was not at fault. The next day I called Best Buy and was able to program the the TV remote in less than 5 minutes. I would still like to know how to get the most out of my TV. " HELP"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys are great! Would use these guys for any electronics you need installed. Very professional and quick...you dont have to do a thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my Tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. They were courteous and kind while also answering all my questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech service agent was excellent. Explained all aspects of wall mount, television and LG app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't hesitate to use Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs are consistently professional and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They went above and beyond what was expected to set up everything

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV set-up experience!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did an awesome job with the set-up of our new TV. The team was professional, friendly and connected our TV seamlessly. So worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Professional installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time. They were very professional and friendly. They mounted and connected everything with care. Great Job!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were on time and professional. The installation was done to my satisfaction and they walked me through the features of my TV.

    I would recommend this to a friend