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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1266 Showing 25,301-25,320 of 38,692 reviews
  • Rated 5 out of 5 stars

    Geek Squad TV Install Quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed Flat Screen TV with mount that I had purchased. Although mount was not the perfect, technician made it work! Would definitely use again without hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We could never have done this ourselves. Sean not only mounted the TV and set it up with our cable box, but minimized all the "hanging wires" into one which looed so much neater,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fire TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience with Geek Squad, punctual, polite, and courteous technician and very happy and impressed with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Convenient to have someone else do the work...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job given the circumstances. Replacing my previously mounted 75” tv with this new one on an extended wall mount. They had to make a few adjustments because the mounting did not match up like the old tv did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were both knowledgeable & friendly. I already had the mounts attached so it did not take long at all. If they could have programmed my cable remote to control the on/off for the Vizio sound bar, I would have given them 5 stars instead of 4.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pleasant install, once the tech's finally arrived

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an install scheduled for a Wednesday afternoon (between 12-4 PM) but the techs never showed up - I still don't know what happened. Even their supervisor at the store didn't know where they were. But, the store worked with me to make it right and the install ended up being rescheduled for the following Friday morning. They arrived around 0930 and executed a competent install. I'm a bit OCD about organizational things and I was pleased they made a good, level mount install. They also showed me how to make minute adjustments to screen rotation and made sure I retained the original mounting hardware for the old display. Pleased with the install so far, after the initial drama.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for taking time out of your day to share your thoughts with us. We certainly would be frustrated if our afternoon was spent waiting for a service that never took place, but we're happy to hear that your new appointment went well and the agents provided you with a great experience this time around! We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very knowledgeable & helpful throughout the entire process from where to mount & tv setup options (Fire tv etc)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my 85" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience. The team was prompt, polite and professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BESTDeleveryEver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally exceeded my expectations. Timely and very professional. They were courteous and explained my every question to my complete satisfaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job,and placed everything as i wanted,maybe a little over priced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went over and beyond expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech team came and installed my TV and spent alot of time making sure I knew how to operate Luis and Anthony are AWESOME!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is a must have…one never knows when they might need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were super nice and did a great job mounting and setting up our tv!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a fabulous job installing and setting up my TV with great instructions for using remotes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Things went well with TV and stereo installation!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were on time and very professional with the services requested! I even received a backup call to see if I had any problems or questions! Very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm sure they would've done a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually ended up not using this service after all. I'm sure they would've done a great job; we've always appreciated their help in the past.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love These Guys

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents worked hard to remove the existing TV mount. It wasn’t an easy job but they kept at it and didn’t give up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Geel Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install crew was great. Friendly, worked quickly, neatly, and was done pretty fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great at there job. Knowledgeable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation went smooth, great team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were great! clean, efficient, & friendly

    I would recommend this to a friend