Customer Ratings & Reviews

Dude did a great job mounting the tv. They wasn’t able to finish because they were sold out of the wall out let box to conceal the wires in the wall but he told me now to solve that and that he would come back and fix it and he did……like FOUR WEEKS LATER! It wasn’t the installer’s fault. It was Best Buy’s fault. I was supposed to get the cables out inside our walls the next weekend, which I was told we were scheduled for but nobody showed up. I called and they apologized and said they accidentally didn’t get me on the schedule so they scheduled me for the next weekend. Again, NOBODY SHOWED UP. I called and they said no one put me on the calendar. I CALLED AGAIN and was told I was on the calendar for the THIRD STRAIGHT WEEK IN A ROW. And somebody finally showed up. Took two days off work for nobody to show up for two straight weeks. Customer service was atrocious. The worst I’ve ever experienced. I won’t deal with that again.

The Best Buy TV installers did an excellent job placing the tv in the optimum position for TV viewing. They were very professional and very knowledgeable about the TV as well.

The agent was amazing. I could not believe how fast and thorough he was. He connected all my devices through one remote and my wife was extremely happy.

Efficient installation after tricky removal of old TV

They installed my tv and did a great job, personel was friendly and explained everything. They clean up after.

The two men did a great job installing the TV rack and setting up my devices. They were professional and cleaned up afterwards.

The guys were knowledgeable, polite & efficient. Work was done in a reasonable amount of time.

The Geek Team was great in mounting my rack. They were friendly, and well respected. Thanks for doing a great job.

The BEST BUY Geek Squad installers are amazing. The best reason to shop BB.

The gentlemen that came out were very helpful and personable. They got the job done and answered all our questions.

The TV mount is okay. It does the job. The date and time getting it up was another story. The person was not a Best Buy employee and he came late in the evening instead of in the morning. We were not happy with that.

I replaced an earlier standard mount with the swivel and tilt mount tha works perfectly.

They were great from start to finish. They explained everything and were very friendly.

Our installation tech was knowledgeable and had quite a few years experience with BB; he was also friendly and that always makes these sorts of things better.

The agents mounted my TV and connected applicable devices. Very professional.

The techs were nice and mounted the tv fairly quickly. They were kind enough to explain the tv mount process as well as the do’s and don’ts for the one I purchased.

Marcus and Tible (?) Were exceptional in their service. They took all Covid. precautions, were informed and patient with our questions and concerns.

The Geeks connected and mounted the television so that no wiring is visible and performance is good.

The geek squad arrived on time and installed the new Samsung TV in much less time than expected. Both service technicians were knowledgeable friendly and courteous.

Tech Team answered all questions, efficient, knowledgeable, skilled, timely manner