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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1273 Showing 25,441-25,460 of 38,692 reviews
  • Rated 5 out of 5 stars

    Second Times the Charm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got burned by third party on initial install, but Josh more than made up for it - could not be more pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, thorough and knowledgeable. They did a wonderful job. We are very pleased with the way they hung our wall mounted TV. It looks great and saved us a lot of trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful people to work with. They were professional. Mounted my tv. Took the box asked my opinion on everything. Would definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Assured Quality Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation of my new 65" TV on the wall was professional and efficient! Definitely a good investment to assure a quality job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love the GEEK SUAUD! Keep up the great work. Always so happy with install and help learning about new items. Team from store to install are all wonderful and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service was amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my tv and sound bar in an hour. The were professional, clean, knowledgeable, and efficient! Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Guys were great, efficient and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product!! It has quality and excellent finishing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team members, installed and cleaned up the mess

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install in Screened in Porch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these guys were great. we're considerate on keeping the area clean and left as if they were never there :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad saved the day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job geek squad. the one i had at home was missing part, thankfully the guys had one in the van and we were good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for flush mount LG OLED "55 gallery tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad to install. This was a gallery (flush) mount "55 OLED TV. The kit worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, courteous. The techs were later than expected but called well in advance to confirm delay was acceptable. The installation was timely. I am very pleased with the end result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for 75” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went great with the TV I purchased. Is flush to the wall, but allows for movement in any direction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tv mount/installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my tv to the mount and was very careful. Awesome job

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Instal Samsung 0LED 55

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted TV just fine but dropped one of the metal supports and damaged the hard wood floor, did not spend any time explaining to new remote, seemed in a hot rush to get to the next instal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member performed an excellent job mounting my new 55” tv in a corner and then helped set up the remote and explained everything to me. No subsequent issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have all my TV mounted by Best Buy! They are legit, fast, and affordable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up the system quickly very friendly very answered all my questions

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Programmed DIRECTV remote incorrectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not properly program the DIRECTV to my device. When I called to ask them to send someone to rectify the situation, they refused. This is not my first experience dealing with Best Buy on an issue like this and I literally hadn’t dealt bought anything from them in many years because of their poor customer service. I finally decided to give them another chance and I’m so disappointed. I won’t be doing it again. It’s not because mistakes were made, it’s because they don’t stand behind what they do to make them right. Paid a premium price for sub par service.

    No, I would not recommend this to a friend