Customer Ratings & Reviews

We had an install scheduled for a Wednesday afternoon (between 12-4 PM) but the techs never showed up - I still don't know what happened. Even their supervisor at the store didn't know where they were. But, the store worked with me to make it right and the install ended up being rescheduled for the following Friday morning. They arrived around 0930 and executed a competent install. I'm a bit OCD about organizational things and I was pleased they made a good, level mount install. They also showed me how to make minute adjustments to screen rotation and made sure I retained the original mounting hardware for the old display. Pleased with the install so far, after the initial drama.

Called for I needed to know how to stream my photos on the tv, was told step by step how to do it and I was so excited. Thanks

The delivery guys were the best. They were fast, efficient and extremely nice. They answered all my dumb questions and were very knowledgable.

The Geek Squad team were on time and very professional with the services requested! I even received a backup call to see if I had any problems or questions! Very pleased!

Very satisfied with my purchase and expert mount and connect. I'm never disappointed by the Geek Squad!

The guys were both knowledgeable & friendly. I already had the mounts attached so it did not take long at all. If they could have programmed my cable remote to control the on/off for the Vizio sound bar, I would have given them 5 stars instead of 4.

The techs mounted my tv and sound bar in an hour. The were professional, clean, knowledgeable, and efficient! Great service!

We delayed delivery and set up so we could be on Geek Squad’s schedule. When a third-party installed arrived with our TV, I was extremely disappointed. The installed did install the TV and closed the ticket even though he was unable to set up the headset as requested. Called the store at 8 pm when we discovered the headset was too advanced for the tv. Put on hold twice for a long time. Could have come to the store, bought a new headset that night. But with the long holds, time ran out. The next day I bought a new headset and optics cable. Set up another headset install appointment. The job was finally completed, but with many unnecessary delays.

The process was pretty seamless - there wasn’t much communication beforehand but everything went smoothly

Very professional work. Quick and knowledgeable. Called multiple times to keep me informed about when they were going to arrive. Great service

The TV mount is okay. It does the job. The date and time getting it up was another story. The person was not a Best Buy employee and he came late in the evening instead of in the morning. We were not happy with that.

Always helpful and courteous knowing full well I'm not technically savvy! Well worth the price!

Extremely professional and courteous. The Geek Squad guys are always great.

great job geek squad. the one i had at home was missing part, thankfully the guys had one in the van and we were good to go.

the agent was very pleasing with us he did the work v ry knowingly

They did such an amazing job! Both were personable and completed the installation quickly.

The agents installed the mount for us and 65 inch tv. They did a great job. I would highly recommend their service.

They installed but couldn’t no explain how to operate the TV and they didn’t know why I can’t here Netflix in my Bose System and the TV shoot down every 10 minutes and u have to turn on again, the technicians told me that the will send somebody with more experience. I’m not happy at all and I still waiting who and when they will come and will leave my TV in good conditions

Samsung quality easy install great interface to all aspects of what’s available

Great communication and delivery scheduled. Called 10 minutes prior, just excellent service and nice guys. Very happy!