Customer Ratings & Reviews

The team arrived early (which worked well for me) and did a complete and professional job.

Outstanding! Will never use anyone else. Extremely professional and accommodating.

Friendly people, helped me a lot. Done in minimum holes.

FYI: The Tech’s mounted my TV with expertise and experienced in their field. Thanks

Team that mounted my TV did a fantastic job. Very polite, very professional and fast. Got the job done quickly and cleaned up the area when they finished.

Nothing but great things to say about the Geek Squad - both in home deliver/set-up and customer service. Always knowledgeable, professional and helpful.

They were very professional and quick. Gave us recommendations for sound bar.

Great service guys know what they doing. Make sure its is on tight. Very profesional.

The overall installation setup of the TV and Sound bar was good. Connected to Cable TV service but they did not setup the tv wireless connection to the internet for the Smart TV options.

The installer did a great job. Mounted our 83" TV right where we wanted it. Knowledgeable and friendly.

Justin and Sonny as well as all of the Geek Squad are true professionals.

Great experience with having the Sony tv and the installation.

I purchased and paid for the Geek Squad to mount a tv and sound bar in my new hose and the experience was far from ideal and did not come close to meeting my expectations based on past experiences with Geek Squad technicians and their mounting services. To begin, my service was outsourced from the Geek Squad to another agency unfamiliar with the area. The “technicians” missed their service window by more than 2 hours, causing me to cancel on other obligations. When they did get here, I asked them if they could put on shoe coverings because had just installed new carpets. Using Geek Squad technicians for tv installation at our past residence in San Jose, I thought this was a common practice because past technicians put them on voluntarily without being prompted. However, this time I was told that they didn’t have shoe coverings. Next, they did not bring a ladder to mount a 75’’ tv on the wall. They told me they did not need one, but after watching them struggling to mount the tv, they asked if I had a ladder they could use. I got them a ladder and asked them what height should the tv be at for optimal viewing pleasure based on the distance of the couch and size of the room. Once again, I only asked this question because when I had the Geek Squad initially install the tv when I purchased it in 2020 from Best Buy, the technicians were very knowledgeable about where to mount the tv to optimize the viewing experience. However, this time, they told me they didn’t know and “it’s up to me.” Now, after having the tv mounted for a couple of weeks, having the it at a lower level would be ideal. Then, when they got to the sound bar, which I also purchased from Best Buy in 2020 with the tv, I was told I was missing a part. I told them that I had Geek Squad unmount the tv and sound bar last year, in 2023, when we moved, and that they helped me wrap and package all equipment. They insisted I was missing a piece so I frantically started searching through all our storage boxes to find the “missing piece.” With no avail, I told them again that I didn’t think we were missing any parts and showed them my purchase history from Best Buy of the exact sound bar I bought. They then started “Googling” how to mount my sound bar and lo and behold, they confirmed I wasn’t missing any pieces. Finally, once the sound bar was mounted, they neglected to hook up the sound bar with the tv. Again, I only expected this with the service because in 2020, the Geek Squad technicians hooked up, paired and set up all components of the sound bar with the tv so that they worked seamlessly. To say I was unhappy with the professional service I paid over $400 for, would be an understatement. The “technicians” were very nice, but seemed to lack the adequate knowledge to perform the service proficiently and professionally. I chose to use this service because of the phenomenal experiences I had in the past with Geek Squad technicians. I do not intend to use this service through the Best Buy in Reno again and would not recommend this service to anyone . I plan on following up with the customer service department.

Hard working, pleasant and helpful. Long as these guys are around I’m going with the geek squad for my installations!

I don't recall the techs name but all I can say is that he was awesome. Timely, communicative, clean and fast. If we ever need Geek Squad I am going to get his name and request him!!

I got a new 4K tv and needed Geek Squad to set the new tv and recycle my old one that was really old. They hooked up my other electronics too and did a great job.

Fast, thorough and knowledgeable. They did a wonderful job. We are very pleased with the way they hung our wall mounted TV. It looks great and saved us a lot of trouble.

The guys from Best buy are the best and know exactly what there doing

This was the second install done for us in about six weeks. The Geek Squad techs were quick and did a great job with mounting and installing. Cleaned up when they were finished.

I have had some challenges with the mounts that I’ve ordered, but the information and help I’ve received from Curtis has been very much appreciated. Hopefully, this last appt for mounting will be successful.