Customer Ratings & Reviews

Very difficult time navigating back and forth between dvd and tv. 43 inch tv and DVD player in second tv has no sound since December 19 installation. Called 4 times to geek squad and was never connected. Was on hills 38 minutes last time. Finally got connected via internet to agent on December 23 rd. She could not resolve problems and scheduled tech to come out January 9 th for problem. 17 days later. Inexcusable after paying $350 for full support service. Don’t blame Covid!!!!

The tv was quickly mounted with good dialog with the installers as to where and how to install. My daughter, age 37, had set this up for us as she and her husband had a similar service performed. The reason we cannot rate higher is that the discussion with Best Buy led us to believe the entire job was to be done and not leave exposed cords and wires. We certainly expected this for the charges we incurred of over $400. Had we known this, we would have done it ourselves or hired another handyman type contractor. So no I will not recommend the you or the geek squad.

Rick from the Geek Squad mounted two different television sets in my home with his assistant Bill. Both TV's are perfect. The wire concealment done by Rick was also exceptionally done.

The geek squad agents mounted my TV and my sound bar.

The agent was on time and new how to hook up everything. He also knew how to re program my harmony remote. He also connected the sound bar.

They delivered and set up my tv in about 30 minutes. Explained the use of tv and even downloaded all my antenna channels before they left. Left me with no questions!

The agents mounted all the equipment efficiently and with excellent workmanship. They went beyond my expectations in setting up all of my equipment.

Great job. Very professional and efficient. The technicians were polite and did a thorough job.

I’m so happy my TV is mounted on my wall and the best part is you don’t see any cables.

I have nothing but great things to say about the Geek Squad guys, they truly deliver customer satisfaction

Excellent staff and technicians...A real pleasure to work with

Practically no companies treat your home the way BestBuy does. They put booties on their shoes, stay clean, they're careful.

Agent was fast and professional. Only issue is they took the box with the instructions, keeping me from mounting a different tv for the future

Great Geek performed outstanding service. He installed the mount, hung the TV and had it working great. He was on-time and professional!

The agents that mounted my tv did not mph t this correctly. I found screws and other items left over I the box. Great product just installed wrong.

These guys came in and did a great job. I will have them handle most of my installs from here on out.

These guys came in and did a great job. I will have them handle most of my installs from here on out.

We had a great crew and enjoyed the final results which were fast, superbly clear, and even some added help later on minor, but critical questions.

Professional installers very cordial and caring. Appreciated the tips and best practices they gave us.

Great job!!! Logan Lester was extremely helpful, polite, and professional. I would request Logan for my next installation.