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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1299 Showing 25,961-25,980 of 38,693 reviews
  • Rated 5 out of 5 stars

    The TV was mounted quickly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV and connected it to the power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up our new TV and Sound Bar.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ethan and Chris were amazing! They were polite, offered great suggestions, worked in a timely manner and exceeded our expectations for service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV quickly and accuratedly, and they connected it to the soundbar, computer, and whatever else my husband had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work By The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Knew what they were doing and explained everything extremely well. Did a super job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hang a T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to use this coverage to wall mount a 55" T.V. Geek Squad service IS ALWAYS PERFECT. I feed confident that I can rely on them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad wall mount.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs made quick work of mounting my 55” Smart TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Satisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my TV and other components satisfactorily but I am still making adjustments to get the system working as I would like it rather than what the Geek Squad thought I should have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy duty bracket

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This bracket was ordered on line and promptly delivered. Installation was easily completed and works great. This is our second bracket and we knew it was just what we needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it's a samsung!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, and the installers were awesome. There were some issues with my order, and the in store home theater manager and installer went above and beyond to get it done!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    our mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your techs were very friendly and efficient in mounting our 75" tv and setting up the sound bar and remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They removed and replaced 2 tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were professionalin the execution of there task

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Installation, Poor Call Director

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who performed the installation showed up on time and did a wonderful job. However, trying to schedule the appointment was an ordeal. The Best Buy voice activated call director would not recognize what I wanted done and sent me to the wrong person several times. Finally, I was able to get a good customer service person on the line by pressing 0 several times. I suggest that Best Buy scrap the voice activated call director and go back to having us push buttons for our choices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FIXING TV MOUNT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OUR TV SPEAKER HAD FALLEN FROM IT'S ORIGINAL INSTALATION PLACEMENT AND THE TV ITSELF WAS BEGINNIIG TO TILT. INSTALLER DID VERY WELL IN CORRECTING AND ADJUSTING OUR SET UP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bob did an amazing job and was very patient showing me how everything worked!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why do it yourself? They came out on time and did a fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can install electronics myself, though I don’t have a large enough vehicle to carry a 65” TV and I’m aware of how fragile TVs are today, so I picked the install service. A+++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was very professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the new tv on the wall and connected all the cable. They were very professional at what they do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good instal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys was great. Rocky start at first, buy everything ended up working out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad awesome !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team …. very helpful and good service ! Will recommend to everyone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame TV is amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung 65 Frame TV is just amazing! Sorry I could not fit a larger version. Art feature is just the best!

    I would recommend this to a friend