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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 38,693 reviews
  • Rated 5 out of 5 stars

    Excellent Work Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came in at an earlier time slot and professionally mounted 3 TVs in my home. They were friendly and got it done right without any hiccups. The new TV in my living room had issues with the WiFi card so they ordered a new one on the spot. Once the new TV was in, they called me a day early to see if they can come out to swap and set it up. They even went as far as getting the TV price matched without me having to tell them since the price went down from the time of purchase. That’s excellent customer service. Vega, you are the man! This Geek Squad deserves recognition for his professionalism and his outright mannerism. You just don’t get that in people anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Extremely Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice and the professionalism of the agents was very detailed. They answered all my questions and were organized, also were clean and cleaned the area when they finished.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Prompted and professional service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional, well acknowledged on the task and prepared with the necessary tools needed to remove and installed the old television and new one that was purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Amazing So Fast and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service! Dave was great, walked in and assessed the room, explained the best height, mounted it perfectly and then showed me how to move the mount and what tool to use to tighten it up. He took his time and even took a look at my other room for a recommendation. Great stuff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly with precision!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my tv. They carefully measured the wall to make sure mount is centered. They asked to see how high we want the tv. They cleaned up and vacuum the mess they made from drilling into the walls. They were professional and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    I only deal with Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installation team is the best! They are detail oriented, make sure you understand the process and they help you set up your new TV with your cable and WiFi. They also make sure that you’re happy with the location of the tv on your wall before finalizing the installation. I highly recommend them versus using a Best Buy third party provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 65” TV

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. It is wall mounted. The first team did not install it correctly but the second team did a fantastic job! We are very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Compnay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great, they installed the whole tv set, even though they were not shipped at the same time. They installed & mounted my soundbar and mounted the tv to the wall. They were fast, knowledgeable, and easy to interact with.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek squad TV installation. Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable and efficient when mounting my new 75” tv. They even added an electrical outlet behind the tv so the wires weren’t visible. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team who installed our TV were professional and fast. Helped answer questions and provided suggestions on where to mount our TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad excellent skill, service & Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was more than excellent. We had two installers for our 65" TV - they removed our old one from the wall mount and installed the new TV on the wall. Since we were changing from a 47" to 65" they adjusted the mount about 3-4 inches so it would be proper level and not too high. They also made sure all the cables were neat and zipped so it looked good. As one was doing the finishing touches the other installer a young lady turned on the TV and helped run through all the apps and menus that it had. She showed us every detail. They cleaned everything up and took our old TV away. My wife and I hesitated to pay Geek Squad to install it, we were going to try. Trust me the skill, speed, and guarantee made it worth them doing it all. It was effortless for them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents showed up on schedule for efficient, clean and fixed a couple of issues that were there from the previous TV. They were great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Next level mountain service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Mountain service was amazing the guys was extremely helpful they were a third-party company but work Great they came up with great ideas to help me put my TV on the wall and was very understanding they did outlines of the TV before they mounted on the wall I was totally satisfied with the work that they provided.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond amazed at the professionalism, timeliness, and execution. Just had a sour experience with another mounting service install (Best Buy Third Party). I was so happy to get the actual Geek Squad. Ben was attentive, helpful, and the full representation of what I expected with the service. He even marked up the wall prior to installing which gave me the confidence needed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Amazing installation!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t remember the installer’s name, but I really appreciate how professional, clean and fast he was, I really want to thank best buy for hiring only the best to do these installation’s, I will always have confidence in the Best Buy’s employees!!!! THANK YOU BEST BUY ONCE AGAIN!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek on!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job of mounting my TV with an excellent mount. I did have to hire an electrician to run an outlet to the wall because geek squad doesn’t do that. geek squad did an excellent job of hiding all wires and the cable box.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad mounted my TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents from The Geek Squad mounted our TV and connected it seamlessly. They were professional, courteous, and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Excellent service. Beyond expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and professional service. My installer was extremely knowledgeable and considerate to my needs. My TV bracket installation required someone skilled due to the very limited space, and the job was done flawlessly. He also used boot covers to work inside my house. That was appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    They need a raise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad team was wonderful. They showed up in a timely manner. Mounted the tv with no problems. Explained to me how to operate the tv as well as the sound bar and subwoofer. Very professional and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Tv mounting done by the pros!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a 58 in sharp 4k tv that I had the geek squad mount in my bedroom and moved the Samsung 55 in that was previously in my bedroom down to my basement in which they also mounted using full motion mounts. They did an excellent job as they have done with so many other tech jobs around my home...Tv mounting done effortlessly and nicely.My third tv that the Geek squad has done over the last year!!!

    I would recommend this to a friend