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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1314 Showing 26,261-26,280 of 38,693 reviews
  • Rated 5 out of 5 stars

    Amazing job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great! Came in switched tvs and gone 29 minutes! And no mess!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    See my previous review where I mentioned what I don't like.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both Techs came over and mounted my new TV to the wall. They really did such a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it pays to bring it guys who know what to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was an unusual mounting that required fishing wires through a wall but the guys did a great job and it turned out just as good as I had hoped

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both installation techs were excellant. On time, communicative & knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 3rd party technician was very courteous and knowledgeable. He did a great job and took his time to explain the details and operation of our new tv. his name was Matthew Whitworth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On Times Covid Friendly Great Job. Bought a zLg zNsno Tv was blacking out at times was replaced Now it is having a whiteout at times

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and quick. My TV has not moved since installation and now I can watch without having to buy a TV stand. Thanks Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor sent by BestBuy was extremely helpful and informative. The entire installation took less than 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christian is a flat out rock star installer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents mounted my new 75" Samsung, set up the wi-fi on 2 TV's, and adjusted our sound bar. Looks awesome, sounds great, and all done in less than 90 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great but the mount was not. I've purchased mounts before from BB and I think this mount was a crappy one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I was running late for my Geeksquad appointment and they were able to accommodate me without any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First rate installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were knowledgeable, proficient and helpful, answering all my questions and demonstrating how to use the equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love working with these people. They are so knowledgeable and nice to work with. They are always on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great crew to work with!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very impressed with professionalism of the young men that installed my LG C2 77" TV.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor customer service…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scheduled the week after Black Friday to install a frame tv. My wife took off from work a half day to be home for installation. At the end of the day installers were a no show no call. Upon talking to customer service I was told it was the manufacturers fault for not having inventory. After talking to the manager at my local Best Buy I found this to be a lie. We finally got it installed a week later which did go pretty smoothly. We really like the tv but the customer service was very bad. All they would compensate for my wife missing a half day was a $50 gift card and never to ownership for what happened only tried to make excuses…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up a problem mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew is by far the best geek guy I have the pleasure to work with. Totally customer oriented.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were fine....just concerned of tv operations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellence in customer service and installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two did excellently Matt was especially excelent..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff is always professional, courteous, and knowledgeable. They were prompt and quick. Highly recommended add on to any purchase.

    I would recommend this to a friend