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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1318 Showing 26,341-26,360 of 38,693 reviews
  • Rated 4 out of 5 stars

    Unnecessary fireplace fee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were great. Just not happy to have to pay an extra hefty fireplace fee when there's no chimney and install was the same as if there was no fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job and should be rewarded gggggreatttt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service no problems at all when I needed to return no problem at all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Turatoors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery mounts my tv and connects to my device. But I wish it could adjust up or down.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it worked exactly how I needed it and with the Tech service it made it easy to get it installed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Television mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good stable tv mount. I am sorry that I didn’t go for the more expensive one for my televisions but i probably will be changing them soon.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All Done Well but not all done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed all as expected, except connection to PC was missed and is problematic.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents connected my tv and sound bar and left me with many disconnected wires and i do not go where they go . Josh left me with his phone # to call if i had any questions . when i called he did not answer and he never returned my call . hence Geek Squad is scheduled to return on Sept 20 to finish the job . And with that call to Best Buy cust. service , i am very happy with how i was helped . i will await the visit from Geek Squad on Sept 20th thank you very much

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Geek freak baby

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Geek squad gets the job done every time! Will have them out more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up and install was a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team, thoughtful, friendly and went out of their way to take care of what we needed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I already had a wall mount for it to be attached

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appeared all was well but two days later had problems. I think the installers did the best they could and were fast. Good people

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents took care in mounting TV. They were friendly fast and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It tilts and swivels just the way we want it to. Excellent service putting it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent support great customer service great detail

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service people were polite and efficient. Did an ax Ellen’s job on the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did an awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing work! Very appreciated, and they were very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and friendly install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were incredibly helpful. They were friendly and worked quickly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy TV Mounting service is more expensive than other companies -- but the team arrived and got the job done. My only disappointment was they didn't hide cords --as was done in the past. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service provided by these guys definitely recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount and set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad does it again. Great service and knowledge. I'll always use their service. They don't leave until they know they're job is done and done right.

    I would recommend this to a friend