Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38692 reviews
(38,692 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Awesome tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Geek Squad install occurred quickly and was well worth the money! The agent took all covid-19 precautions which i was so grateful for!
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend- Pros mentioned:Tv mounting
Rated 1 out of 5 stars
This does not include the MOUNT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was the worst customer experience I've ever had, and I work in Business Banking for JPMorgan. The service does not include the mount and it should explicitly say that in the title. Two uneducated gentlemen showed up with the 8k TV i just paid a lot of money for LAYING FLAT, in a personal vehicle, wearing no Geek ID nor uniform to match. The men were not very educated on the TV. They thought since I got the Premium Mountint service, that the mount was inside the box.... it was not. This was such a bad experience, I had to ask tjem to leave. They left everything half opened and my living room a mess. The refund process was absurd. I had to wait 5 business days in order to request a refund after waiting on hold for more than 20 minutes. Absurd, poor, and negligent service. Never again. This also depends on the area and neighborhood that your store is located.
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad was punctual, efficient, professional, and provided excellent set up for our television. The cords reset properly so so the appearance was neat and proper.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Yes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guy was super nice and face! It was really convenient and worth it
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad did a great job as usual!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent connected my new TV to all the boxes as well as placed the boxes in the new cabinet. Very nice and professional.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellant
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Both installation techs were excellant. On time, communicative & knowledgeable.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Wall mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price you cannot beat this wall mount, slick and sleek and move your tv in anyway
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
The cost is high but worth it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job! The two men who showed up were fast and efficient. They were funny too which was a bonus. :)
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Tv mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Friendly people, helped me a lot. Done in minimum holes.
This review is from TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 5 out of 5 stars
Quick Mounting TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek team mounted my TV and SoundBar as well as running the wires through the wall
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV Mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it worked exactly how I needed it and with the Tech service it made it easy to get it installed
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation was smooth and neat. The guys came in and we’re on time
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The team was very helpful installed my tv and answered all my questions.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Jean and Adam are great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The two agents that came to my house were amazing. Both guys followed all of the cleanliness and COVID protocols, to an extreme extent.
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad techs were outstanding
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding workmanship highly motivated service reps
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 1 out of 5 stars
Third Party Damaged My TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy passed none of my instructions on to the third party they sent. As a result, they grabbed my TV by the panel damaging it! I now have dead pixels!
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 5 out of 5 stars
A wonderful transaction very helpful.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad mounted my tv on my wall very quickly. They were kind and informative. Told me if I need any help with it to call and he would come right away.
I would recommend this to a friendRated 5 out of 5 stars
Money well spent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although I always think It's going to be a snap to install and set up a new TV, it never is. Having it done by the Geek squad made was a great decision.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed my tv and stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician did a great job. He was early and professional. Explained in detail about every possible option and did a perfect job.
I would recommend this to a friendRated 5 out of 5 stars
Cameron Jones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Caremon Jones was excellent in set up my media room system. Plus also his helper that was with him.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friend