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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1320 Showing 26,381-26,400 of 38,693 reviews
  • Rated 5 out of 5 stars

    Quick Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I tried to help. However, the Geek Squad person had it all under control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV quickly and explained how to use it. I will be getting a new longer length power cord and sound bar in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very quick installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The contractor sent by BestBuy was extremely helpful and informative. The entire installation took less than 20 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV on wall installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was great being friendly, neat, organized, and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great but the mount was not. I've purchased mounts before from BB and I think this mount was a crappy one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Wall Mounts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rick from the Geek Squad mounted two different television sets in my home with his assistant Bill. Both TV's are perfect. The wire concealment done by Rick was also exceptionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Customer Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor and his helper mounted my TV in no time. They were both very professional and friendly. They made sure I was completely satisfied before leaving my house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always great people clean pick up after themselves and do great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In and out quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt and professional Geek Squad service. They were in and out in a jiffy but did and excellent job installing my 85" Samsung. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY TV QUICKLY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEEK SQUAD DID A GREAT JOB OF INSTALLING MY TV IN MY BEDROOM! THE SETUP WAS EASY AND THEY EXPLAINED EVERYTHING TO ME AND SET UP MY REMOTE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation worth the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the install package for my new TV's, was very pleased with the service and the professionalism of the install staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Second tech sent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The correct tech was sent the second time around!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is the best!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek agents mounted my TV and did a wonderful job with it. I recommend The Geek squad with all of your home needs!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Up & running

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jennifer & her tech help, delivered & mounted tv on wall quickly. I just have to learn how to use it to full potential, as I’m not very tech knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great as always. Friendly and attentive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the 3rd party technician was very courteous and knowledgeable. He did a great job and took his time to explain the details and operation of our new tv. his name was Matthew Whitworth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cameron Jones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caremon Jones was excellent in set up my media room system. Plus also his helper that was with him.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech experience was nothing short of what I would come to expect from Geek Squad Service. The technician was on time, knowledgeable, and extremely courteous. Great experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overcharging for services

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The services needed should not cost more than the product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed 70" TV on wall and set up TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues All systems working fine. I had Direct TV technician connect all boxes to the main receiver after changing out the main Receiver

    I would recommend this to a friend