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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38692 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1321 Showing 26,401-26,420 of 38,692 reviews
  • Rated 5 out of 5 stars

    mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It tilts and swivels just the way we want it to. Excellent service putting it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents mounted and set up two TVs and took the time to teach us how to use each. They were efficient, respectful, and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad never disappoints. Did it quick and easy while I was drinking a beer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Takes some used to but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a while to get used to! However after a while looks a whole lot better than being on a stand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    technicians were professional and courteous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were punctual, professional and courteous. They kept us informed throughout the installation process. We could not ask for better service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. I tried to help. However, the Geek Squad person had it all under control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    holds a heavy 85in tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and fits my 85 in tv without a problem. It doesn't give much tilt or movement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who mounted my tv was amazing, he was very knowledgeable & I felt confident in his service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the cord on my mounted tv is showing i purchsed at the recommendation of salesperson. it was not to look like it ended. i gave not the five star for that reason

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Additional charges not listed on mobile app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the tv installation thru mobile app like most people do nowadays. Upon arrival, I was presented with numerous additional charges before install. Summing all up, became very costly! Later finding out the confusion was the disparity between the pc site from the mobile app. Best Buy needs to review their mobile site!!!!!!!!! If weren’t for my immediate need for install, I could have cancelled my order. I gave 3 stars because of the install. Geek squad did the job right. Other than that it falls short due to the shortcomings of the BB app! Improve it usability is at the worst!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always love the service Geek Squad provides!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad makes it look easy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were professional and friendly. They answered all questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Frame Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job mounting my frame tv but the services are quite expensive now. They use to be $50 with total tech and now they are $150 with total tech.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who installed my tv were very helpful and showed me all the functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent took his time to mount my TV and explained troubleshooting that might occur later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done Greek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad agents mounted my TV and connected the wifi. I’m pleased with their work. They were fast, efficient and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best purchase we’ve ever made is the geek squa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional! Cleaned up their mess! Definitely recommend these two!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed my TV professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my TV and hooked it up to my components. All work was done quickly and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad un boxed the TV, mounted it on the wall , connected the sound bar and hooked up the cable box in under a half hour. Great job!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All Done Well but not all done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed all as expected, except connection to PC was missed and is problematic.

    I would recommend this to a friend