Customer Ratings & Reviews

Samsung Qled TV & JBL Soundbarwork well together, look and sound great together. happy I finally talked myself into this purchase.

The agents did terrific job of dismounting old TV and mounting new TV. They were very professional and courteous. Everything was clean and orderly when they were finished.

Excellent service, very proffesional and great availability to help and explain.

The agents mounted my TV and tested all connections and functions to make sure I was happy.

The guys were great! They took care of everything and were friendly too!

Appeared all was well but two days later had problems. I think the installers did the best they could and were fast. Good people

The agents came on time. They delivered and installed my TV. The agents did an excellent job installing my TV and took the time to show me all the features.

It is so worth having the Geek Squad do the install. They do this daily and it's a piece of cake for them. Glad we didn't bother tryingto do it ourselves!

The mounting and setup was done very well. Both OLEDS look awesome on the wall!

The agents installed my 60" Samsung TV with care and hooked it up to all my devices. I have been very happy with the TV and it has been a great purchase.

The agents did a great job. Very personable. The were able to use our old mount, and now we will return the new one for a refund. Thank you...Mr and Mrs Sims

the cord on my mounted tv is showing i purchsed at the recommendation of salesperson. it was not to look like it ended. i gave not the five star for that reason

The geek squad did a great job. I was very impressed.

They were on time, completed the work much better than I could have done and showed me several tips that have helped me with my new set up. Highly recommended.

Great tv, picture quality is superior for the price, options and sound better than more expensive brands on the market

I purchased and paid for the Geek Squad to mount a tv and sound bar in my new hose and the experience was far from ideal and did not come close to meeting my expectations based on past experiences with Geek Squad technicians and their mounting services. To begin, my service was outsourced from the Geek Squad to another agency unfamiliar with the area. The “technicians” missed their service window by more than 2 hours, causing me to cancel on other obligations. When they did get here, I asked them if they could put on shoe coverings because had just installed new carpets. Using Geek Squad technicians for tv installation at our past residence in San Jose, I thought this was a common practice because past technicians put them on voluntarily without being prompted. However, this time I was told that they didn’t have shoe coverings. Next, they did not bring a ladder to mount a 75’’ tv on the wall. They told me they did not need one, but after watching them struggling to mount the tv, they asked if I had a ladder they could use. I got them a ladder and asked them what height should the tv be at for optimal viewing pleasure based on the distance of the couch and size of the room. Once again, I only asked this question because when I had the Geek Squad initially install the tv when I purchased it in 2020 from Best Buy, the technicians were very knowledgeable about where to mount the tv to optimize the viewing experience. However, this time, they told me they didn’t know and “it’s up to me.” Now, after having the tv mounted for a couple of weeks, having the it at a lower level would be ideal. Then, when they got to the sound bar, which I also purchased from Best Buy in 2020 with the tv, I was told I was missing a part. I told them that I had Geek Squad unmount the tv and sound bar last year, in 2023, when we moved, and that they helped me wrap and package all equipment. They insisted I was missing a piece so I frantically started searching through all our storage boxes to find the “missing piece.” With no avail, I told them again that I didn’t think we were missing any parts and showed them my purchase history from Best Buy of the exact sound bar I bought. They then started “Googling” how to mount my sound bar and lo and behold, they confirmed I wasn’t missing any pieces. Finally, once the sound bar was mounted, they neglected to hook up the sound bar with the tv. Again, I only expected this with the service because in 2020, the Geek Squad technicians hooked up, paired and set up all components of the sound bar with the tv so that they worked seamlessly. To say I was unhappy with the professional service I paid over $400 for, would be an understatement. The “technicians” were very nice, but seemed to lack the adequate knowledge to perform the service proficiently and professionally. I chose to use this service because of the phenomenal experiences I had in the past with Geek Squad technicians. I do not intend to use this service through the Best Buy in Reno again and would not recommend this service to anyone . I plan on following up with the customer service department.

Agent installed the wall mount dead center on the wall above the fireplace. Had it up and running in no time

Geek squad did a great job mounting my frame tv but the services are quite expensive now. They use to be $50 with total tech and now they are $150 with total tech.

They did an amazing job and the tv looks awesome! I would definitely recommend using these guys to wall mount your TV!

The agents mounted my Tv in the place I specified and connected it to required devices. The only point of weakness in this process is that other competitors offer a lower fee for this service.