Customer Ratings & Reviews

The two gents that came were fantastic. Very good, very polite and technically spot-on. I will use their installation services every time for Wall Mount Monitors & TV's.

The Geek Squad was friendly & professionally. They were knowledgeable about the products and thoroughly explained how each worked.

The agent arrived promptly, brought necessary tools, cleanly installed, mounted TV, spent time with me for use, cleaned up perfectly, answered questions. Excellent work.

The 2 workers did an excellent job installing my new 65in tv on the wall. They were very professional and friendly. I really appreciate the extra effort they put into cleaning up the dust from drilling, wearing shoe covers without being asked to, respecting me and my home, and being very helpful in showing me how to operate everything. I would highly recommend the 2 workers I had, I feel kind of bad that I don’t remember their names but they did a superb job and made me felt happy to be a Best Buy customer.

Fast, prompt and courteous service. The technicians got there ahead of schedule, so I wasn't left waiting all day. They programmed and demonstrated the product and made sure I was comfortable using it before they left.

The guys were awesome, they did an outstanding job, very quick and knowledgeable. Bedsides the tv, they also installed 2 rear in ceilings speakers for my home theater, at first it didn't work but they were able to find the perfect solution. They did a clean installation, you cannot see any wires. They cleaned the area of all debris. All I can say is outstanding!!!

The agents were on time, courteous, knowledgeable and fast! They took our old tv from the living room and mounted it on the wall in the bedroom and set up our new television in the living room. When they finished everything worked perfectly and all I had to do was choose which TV to watch and what show! Saved me a LOT of frustration trying to set up the dvd player and Wii since I’m not a technical guy. I’m really grateful for those guys for what they did and the extra time they spent explaining everything and answering questions. Totally worth the cost for the service!!!

When I contracted my new 4K television to be installed by the Geek Squad I did so because of physical limitations I deal with and it was to be wall mounted. I thought the price was a bit high but I needed it put in within a certain period of time and not having dealt with any other installers of this type I decided to just pay up. After BB cancelled me out of my first appointment for no reason I chose an alternate date. When the date arrived my installation selected time was changed and I was informed a BB subcontractor would do the installation. Well all I can say was the installer arrived in time and was out of my home within 50 min. Everything was set up and explained to me. The work site was left clean. Some glitches at the get go but great install.

These guys were great Will and Scott did a fantastic job they were knowledgeable and friendly they came out on a Wednesday to do a consult and return Friday for the install. They quoted me a price for a wall mount but was able to even get me a better one at a lower price. We got 24" TV added to our game room.

Had a very pleasant experience when Javier and crew came to install my 75 inch TV and wall mount. They were fast, efficient, and very professional. If I remember right it only took about an hour or less. No mess and they took all of the boxes which I appreciated. Connected everything and programmed my Direct TV remote. Couldn't have been more pleased.

Both techs did a great job installing my television and answering my questions. However, the appointment scheduling process has become terrible at BestBuy. Two examples here. The television haul away was separated from the television install and remote set up. This caused confusion, because nobodody pays for a haul away without getting a new tv. Second, my initial appointment was moved from Tuesday to whenever because they couldn’t find the television. No phone call for scheduling or mistake was given, all communication was a AI base text for “me” to reschedule. Lastly the 12 hour appointment window does not work for your customers. 4 hours from when appointment was set up, not 12. Because Best Buy doesn’t provide world class customer experience any longer, I will pursue other options for next time

The two person team that came in to install the TV, receiver, DVD player, and TV mount came a bit later that when they said they would but they kept me informed until they got here so I had no worries. They made my life very easy by unpacking everything, uninstalling my previous gear, and installing the new things and then setting it up to work properly. It took them a bit more than half a day to do that and when they were done, I had a system that was up and running with not effort on my part.

Techs came in and set up TV and even showed staff how to use it.

The Geek Squad service is the best period. They installed, mounted, setup, and connected 3 4k tvs is a quick and professional manner .I purchased the tech package, which paid for itself with all the services provided. No company can beat best buy and the geek squad.

GEEK Squad team were great. They installed my TV wall Mount, Installed my new 55 inch Samsung TV, connected all my devices. They patiently answered all my questions before leaving. An absolutely awesome experience.

Excellent! They installed it efficiently and made sure all my apps were working. They were friendly and professional. Could not ask for better service. Very knowledgeable.

Everything was good up to the installation day. Good communication good price, however, due to an increasingly poor national work ethic, the installer's helper did not show up so the installation wasn't done. Fortunately, my buddy was able to come over and we installed the wall mount and installed the 75" TV ourselves. Turned out great and probably for the better since you never know who's actually going to show up to do the work. Although the Geek Squad seemed to be all good otherwise.

The installers were professional and very efficient.

The two people the Geek Squad sent to my house to mount my two 85” televisions were not only professional but well trained, quick, friendly, polite, careful not to make any mess and they were very detail oriented. As a women, I was especially thrilled to see one of them was also a women. She had these beautiful long manicured nails and I was totally blown away by how she was able to do what is typically a guy job and then do it so well and effortlessly. For example they both installed wall mounts in each of the two rooms and she was done installing her wall mount before the guy was!!) and she had like zero problem lifting an 85” tv. They were both very professional and very good at what they do. This was my first experience using the geek squad and I will definitely use them again in the future.

First, I would like to thank Jeffrey Witt for his promptness and expertise installing my wall mount and cord cover. He gave me great suggestions to prepare for this service by telling me which extension cord to purchase ahead and at what height to install the tv. He called ahead to let me know when he would be here and he arrived on time. I love the tracking app. It tells you exactly where he is in his travels and when he will arrive. Love it! He left his card and advised me to call if I had any questions. Also, at the last minute I added a tv and Jeff was able to bring out the tv and handle the transaction in my home. So convenient. Thank you Jeffrey and Best Buy.