Customer Ratings & Reviews

The delivery and installation experience from the Geek Squad team was fabulous. Very professional and unbelievably fast.

They hooked everything up quickly and efficiently. They made sure I knew how to operate everything. They removed the old TV. They were professional, friendly, knowledgeable and so helpful. Great team!!

The agents were on time, courteous, knowledgeable and fast! They took our old tv from the living room and mounted it on the wall in the bedroom and set up our new television in the living room. When they finished everything worked perfectly and all I had to do was choose which TV to watch and what show! Saved me a LOT of frustration trying to set up the dvd player and Wii since I’m not a technical guy. I’m really grateful for those guys for what they did and the extra time they spent explaining everything and answering questions. Totally worth the cost for the service!!!

Excellent! They installed it efficiently and made sure all my apps were working. They were friendly and professional. Could not ask for better service. Very knowledgeable.

The Geek Squad was friendly & professionally. They were knowledgeable about the products and thoroughly explained how each worked.

Randy and Nick from Charlotte, NC were a great team for this installation. They were very knowledgeable, competent and efficient with handling this installation. There had been a problem with the scheduling but it got resolved and the best team were sent to ge the job done.

Agents were polite and very professional installing our new 55” Tv on the wall. They hooked everything back up to make sure everything was working. They even tweaked the TV some to get the best picture. We will use them again and highly recommend their service.

I definitely enjoyed their professionalism. They quickly called to confirm their arrival. They unpacked the items with care, set about their tasks, and cleaned as they went. They were very friendly and offered to help set up any devices I wanted, as well as making sure my TV was mounted securely. They were surprised at such a large TV to be mounted, but they stepped up to the plate and made sure my TV was secured, and ready for use. Money well spent

The 2 workers did an excellent job installing my new 65in tv on the wall. They were very professional and friendly. I really appreciate the extra effort they put into cleaning up the dust from drilling, wearing shoe covers without being asked to, respecting me and my home, and being very helpful in showing me how to operate everything. I would highly recommend the 2 workers I had, I feel kind of bad that I don’t remember their names but they did a superb job and made me felt happy to be a Best Buy customer.

Michael and his partner were courteous, professional and knowledgeable. They were efficient and cleaned up after themselves. Great problem solvers and nice to work with. Will definitely recommend Geek Squad and Best Buy to family and friends!

James was the Geek tech who came to install my wall mount TV. He was very knowledgeable and professional. He answered all my questions and was very helpful in helping me navigate my new TV. I hope James is the installer for my next purchase. He really knows his stuff!

Great! the guys were very professional and answered questions and mounted the tv brautifully!

The agents installed the tv mount to the wall, and the hidden wiring box behind the tv - then ran wire thu wall to baseboard. Connections are made at baseboard and invisible to viewers. They then hooked up soundbar “atmos” wireless sound system. They did this on 75” and 65” tvs - quickly and with no mess. They were able to answer any question I asked and filled me in on a number of things I would no have known to ask about. An excellent experience overall and easily worth the price of TotalTech by itself - but made more valuable by the fact that I can now get tech help on anything I buy and the warranty is extended on all of it.

Making appointment for installation in Woodbridge store was great. Friendly experienced individual (Sandy) provided excellent customer service. GeekTech (Glenn) arrived on time. He was professional and good at communicating. Courteous and explained things before starting. I explained where I would like installation of the TV mount and he gave me 3 options within that room location. Glenn (geek tech) noticed I had new flooring and did not hesitate to put on shoe coverings to protect my floor during installation. All was done in a timely manner and he cleaned up around that installation. Made sure I was happy with service before he left. I highly recommend them and would use them again.

The two person team that came in to install the TV, receiver, DVD player, and TV mount came a bit later that when they said they would but they kept me informed until they got here so I had no worries. They made my life very easy by unpacking everything, uninstalling my previous gear, and installing the new things and then setting it up to work properly. It took them a bit more than half a day to do that and when they were done, I had a system that was up and running with not effort on my part.

The two guys that came out to do the install for me did a great job. They were thorough and thoughtful. They made sure that the TV was secure in the block wall and everything was cleaned up. I would recommend them. They also took their shoes off or wore booties to protect my floors. I was impressed.

Excellent service from professional people. They installed, set-up, and set tv to our specifications, then showed us how to operate and many short cuts to use unit to our advantage.

The technician from Geek Squad was great! He patiently waited for me to go the hardware store to purchase the the right size bolts that were needed to mount the TV on my stand. Initially Best Buy offered us a third party company for an earlier delivery/installation date but they were unreliable. The third party canceled with us 3 times. As a result, we were very close to canceling our purchase Best Buy should only use Geek Squad!!

Stephen arrive on time and was very professional. He was able to mount the TV and to change the picture and sound settings to the best available for out viewing

Sound & picture are excellent. GS install the TV. The guy from GS did a excellent job he was knowledgeable, and installation was on point answer all question and was VERY polite and nice wouldn’t have NOBODY but GS install any and all electronics in my home!! Thank you