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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1333 Showing 26,641-26,660 of 38,693 reviews
  • Rated 5 out of 5 stars

    Geek squad were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose was was very thorough and professional when fitting out tv, he was very personable and informative!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad TV set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very efficient and professional. I love that you can’t see any wires. So glad I got this service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great geek squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, efficient and friendly installation and a great experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great timing they mounted my tv perfectly and in an timely manner and it looks good .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional....everything was connecting right

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k TV hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He did a great job hooking up my Samsung Q60C 4k tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed perfectly and efficiently. Tv Looks great!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrated after a Home Move

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents determined they could not mount my Samsung Frame TV because we did not have the original template paper on hand. All the parts and materials available but a paper template stopped a simple hanging of the tv. This is after we just moved and are just trying to get things put back in the new house. Hard to believe professional installers can’t understand how to measure and hang flat. Also if so hard, why would they not have a basic template as part of their tool set for Samsung tvs? Now it is on us to dig out a template from boxes or deal with Samsung or just hang ourselves? Why then pay $250 for professional installation for this trouble?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad hung my 75" Sony expertly, we decided it was a bit too high and they lowered it at no cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always a great experience working with the Geek Squad. Friendly, helpful and quick service everytime!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad in Woodbridge is the best always on time and exceptional job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, responsible service by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They came in, mounted and hooked all devices up within 20 minutes and were gone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mount for big tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Holds our 85” tv no problem and is easy to swivel and extend as needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doug's 75" TV Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, installation by the Geek Squad was fantastic and very professional! We made a great decision going to Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a good job. How ever I had a major concern with the customer service department. I specifically ask for a A.M. appointment. There was a no call no show for the service tech for the redo. I had to call and inquire only to be rescheduled. I took three days off of work to get this completed. I wasn’t happy at all.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were terrific. Clean, efficient and quiet. Relocated existing bracket and provided new HDMI cables to suit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people! Very nice and really knew what they were doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helping install tv fix to my older tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helping me install TV fix to my older 40 inch Hisense tv. I later decided not to install it. I have an older laptop that I will use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mounted on the wall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was very professional and showed up on time to mount my TV on the wall. They answered questions and were very helpful setting up my TV and cleaning up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy employees who came to install my tv were great. They installed everything and stayed to make sure I was familiar with everything prior to leaving.

    I would recommend this to a friend