Customer Ratings & Reviews

Good job done, hardworking and understanding. Keep the good work

Professional and courteous and did a great job mounting our TV to the wall and setting it up. Thanks Alberto!

The installation was well executed. They set up all my devices to work with the new TV remote control and then went over how to best use the remote.

The Geek Squad mounter my new 75" HDTV, connected all devices, and guided me thru the set up process. They also moved my old HDTV upstairs and set that one up as well. The new HDTV is another issue. On my second TV and the picture quality is terrible. Geek Squad hinted that it was my DISH equipment that was not state of the art. Did make a call to DISH to have them trouble shoot my problem. They said I have the latest Hopper and the settings are all just perfect for this set. Totally disappointed in the Samsung HDTV set this time around.

Great team. efficient and knowledgeable. Pleasant to work with.

the sony 65 inch is hung and centered perfectly. ran into wiring and power issues but all resolved, very happy

Enjoying the TV--great picture. Squad was helpful, made adjustments as I requested.

The service provided was excellent - my TV was mounted and the technician made sure I was logged into the apps that I am subscribed to. My only complaint is that it cost double what I expected. I had purchased premium installation, but I did not realize there were additional charges for mounting the TV over a fireplace AND also mounting on a brick wall. The technician advised I should have been shown these options when I purchased the install, but I was not. So the install cost $400 instead of $200, and I felt I no choice about accepting the additional charges.

The setup went quickly. One of the techs kept my tape measure, other than that it was okay.

My tv was mounted correctly and properly. The Geek squad fixed my lap top problem and got the virus out of my computer, excellent job.

So happy now that my TV has been installed , the guys did a great job and now several months later I could not be more joyed with my TV watching experience

Geek Squad did a great job mounting our 65" on the wall, looks so much better than sitting on a stand!

Agents did a great job. They were very knowledgable and made sure everything was done correctly. Thank you again.

Never had a problem using Webroot Security! Excellent protection for your computer!

Best Buy knows well home service. Great workers. Always explained well highlights of their service. Friendly. Cool.

I never have any problems with the actual install but there is always something that does not translate from my purchase in the store, to the actual installation. I am at a lost as to how to make this better.

Geek Squad does not communicate directly with Best Buy and together the two looked like clowns at a circus. I returned my purchases of $3,000 because of the customer abuse I took with 2 failed attempts to install a 65 inch picture frame TV over a 4 week period. The customer focus of Best Buy is so lacking as they do not even allow a customer to call the store. If is to not "waste time" for the workers good job as I saw a min of 6-8 workers in blue shirts walking around doing NOTHING while I went to the store after the first failed attempt to install the TV given I could not call anyone. I will NEVER buy anything at Best Buy again and will certainly air this awful experience on all forms of Social Media. IT was abuse and a real Hostage crisis. Best Buy should be ashamed of how they treat customers after the sale!!!! Good thing there is a return policy!

my new samsung 55 inch tv works very well. the guy who installed it did an excellent job.

The people who did the installation were excellent.

This was a FANTASTIC delivery by two incredible men. Just a superb job that was second to none. Best I have ever had anywhere.