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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38687 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 38,687 reviews
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 4 out of 5 stars

    Success in installing my Sony - 65" A80J Oled TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on time and emailed me information regarding their anticipated arrival time enabling me to plan more precisely their arrival time. The installation was without a hitch and they wee helpful in educating me to the basics of my TV set up and the nuances of my Geek Squad program support.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter where my next television purchase occurs, I will definitely call the Geek Squad for my TV mounting services. These young men arrived as scheduled, were very professional, and completed my television installation without issue. I could not have asked for a more positive television installation experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Mounted & installed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 techs that came and mounted my TV were excellent. Very professional and polite. Wish i could remember their names because they deserve a big thank you. Great install job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    FIVE *****

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy and satisfied! The Geek Squad came on time as scheduled. They were very professional and knowledgeable. The installation went very smoothly. I'm glad I got Total Protect for this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Super professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were on time and very professional. They were quick to install and explain. I over purchased items I didn't need, so I was able to return them the next day and get my money back. I would not have known this if it weren't for them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were great. Took my old TV and mount down, put up a new mount and TV to my specifications. Made sure everything worked correctly. Even had to make a change to my AVR, I had a setting wrong. Very professional and nice guys.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for big heavy TVs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most sturdy tv wall mount I’ve ever purchased! Easy to install and didn’t take long.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Team Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team Adrian did a great job from start to finish. Pleasant, knowledgeable, left us understanding how to use all the new set up. Bravo.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Profesionalismo at its best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and very professional. They installed very quickly and resolved issues that came up right away; it was not a big deal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived promptly, brought necessary tools, cleanly installed, mounted TV, spent time with me for use, cleaned up perfectly, answered questions. Excellent work.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 3 out of 5 stars

    Lack of communication lowered overall experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation and setup itself were excellent but there were a few issues that make 3 stars the most I can give. I knew exactly what tv I wanted when I came in and saw that they were in stock in a display. I told him I wanted it delivered and mounted and he rung me up quickly. That is where the communication aspect broke down. Considering the price of the delivery and mounting, I incorrectly assumed that the actual mount was included and the associate in his haste neglected to inform me that it was not. The morning of the delivery, the driver called and informed me that there was no mount and that it would be an additional charge or I could reschedule after I had my own mount. My next available off day was 5 days later so I went ahead and purchased once that he offered. I did eventually get the price of the mount refunded after speaking with a manager but in hindsight, I would have just had regular delivery, bought my own mount and had someone else install it which would have saved me another 50-70 dollars.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Job Well Done!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gents that came were fantastic. Very good, very polite and technically spot-on. I will use their installation services every time for Wall Mount Monitors & TV's.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Cynt6905

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wall mount and connected TV back up. Agent is always fast knowledgeable and personal.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Tv mounting

    Rated 5 out of 5 stars

    Tv wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Cameroon and Lucas do my TV wall mount. These two high tech did a great job mounting my TV and then set everything up. They are so good no one could come close to these two guys. I am so pleased with their work and knowledge of the tv was very impressive this was the best service I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Love the Geek Squad!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My installers were fantastic! They called prior to their arrival, which was right on scheduled time. They were professional, friendly, and mindful of our home and the pandemic. The install went very well and I am completely satisfied!! Highly recommend!!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents called and informed us of the time, and arrived a little early. They were professional, adhered to covid guidelines, worked quickly. Explained operation of the new TV, cleaned up, made sure there were no remaining questions and left. Great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Geek Squad TV Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad mounted and installed my tv in a timely and efficient manner. The technician was prompt, and was very knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    First Rate Customer Service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had Geek Squad in our home 3x to install and program Items we bought. They were friendly, professional and expedient. They took the time to help teach us how to use the new equipment. We had some follow up questions in the few days after the installation. They did not hesitate to answer their cell phones to answer our inquiries. In one case the Geek Squad Technician came back on the day of my call to make sure I understood everything! They are the perfect solution. Especially for those not tech savvy with today's electronics! We recommend them highly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad is AMAZING!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was AMAZING...very professional every step of the way, from the initial conversation on the phone to the in-home visit to the installation of our TV. He provided us with options and was extremely knowledgeable. We will be using him in the future!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Exemplary experience!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole experience with the initial consultation, delivery and setup was nothing short of exemplary!! I felt very confident from the minute the Geek Squad consultant walked in the door! Which is not usual for me. I thought it was going to be a difficult install into brick. But they did a very timely and efficient job on it! Great, great job Matt! Would use them again in a minute! Would definitely recommend them to all my neighbors!

    I would recommend this to a friend