Customer Ratings & Reviews

The technician came in before the scheduled time and set things up quickly. He explained how the set up works and knew his works inside out. He was an excellent with his service and very concerned customer’s needs. Thank you so much for proving such an amazing installation and being a great helper!!!

The agent mounted my tv and connected everything. He took his time and showed me how to navigate the tv. I’m extremely pleased with the serviced provided by the agent named Kushtrim, very knowledgeable, friendly and helpful.

Love my TV. I’m able to personalize it and connect with ease to other apps. Still vibran!

Geek squad came and mounted my big screen TV to my wall- they did a great job!!! Communication was excellent about arrival and they were on time! Would definitely recommend Geek squad to mount tv- I did also purchase the in wall mount kit which is a must have!! Looks great!!!

The crew that came to my home to setup my tv did a fantastic job mounting my television. They even made recommendations to improve listening and viewing experience .

The two person team that came in to install the TV, receiver, DVD player, and TV mount came a bit later that when they said they would but they kept me informed until they got here so I had no worries. They made my life very easy by unpacking everything, uninstalling my previous gear, and installing the new things and then setting it up to work properly. It took them a bit more than half a day to do that and when they were done, I had a system that was up and running with not effort on my part.

The technician mounted and installed my Tv in a very tight space. The work was outstanding. I'm very pleased with the quality and professional service for this installation.

Dear Best Buy, I just wanted to let you know that the two people that you sent us to hang up our TV’s they hung up two TV’s for us and they did a great job and they were very nice and polite and very informative. Keep the great job going.

OUTSTANDING... My tec showed up in the time frame given to me and even called ahead to alert me to his arrival time. Upon arrival he ask what was my problem and I showed him what was wrong with my new tv and he went right to work. Using the tv remote he went into the various screens and selected one setup area and then into the audio area, he checked out many items and then suggested a power reset for the whole tv. We did the power reset and then I tried to use my head phones again as I had been using them for over 3 weeks before they just quit working and they were back to life... easy fix but not one I knew how to try and my tec showed me just in case I had the same problem again. Boy am I happy with the quick and easy fix. I really love the Geek Squad and will be a member of the squad for many years to come.

I have used Geek Squad services a number of times over the years. I have always been completely satisfied with their work and this most recent service is no exception. The technician Dominic was prompt and and very knowledgable. He was friendly and answered what questions that I had.

I had a new 83 inch TV installed and my old 55 inch plasma taken down and mounted on a new full motion mount in the bedroom. The Agents arrived within the arrival window and even called 30 minutes before arrival to make sure I would be home. They made quick work of unboxing and setting up the new TV and got it working with all my devices. They even shut off certain annoying “features” on the TV so everything would function seamlessly. The full motion mount in the bedroom is definitely a more complicated setup but they made quick work of that as well. They secured all wires and even mounted my AppleTV to the back of the TV so it hidden away. The Agents were professional, courteous and personable and I will be requesting them for any future setups that I need. The Totaltech membership is well worth the investment and I couldn’t be happier with my purchases!

Excellgreat. Thank you Jackt job by the men who came to my house to install a 65 inch TV on wall. They left everything clean and TV working

Great service with best buy GEEK SQUAD. Hung our tv in our family room. Knew exactly what they were doing. Perfect height. They were so polite and fabulous to work with.

The techs were very well educated on my product and the installation was fast and well done. They walked me through the functions of the TV and helped me set up my system to sync with the TV.

Two members of the Geek Squad arrived on time and began the process of removing old TV and installing new Samsung TV. Very knowledgable and quickly had the TV working and helped me add Apps and understand the operation of the TV.

The installer (Ethan) was excellent. Helpful and patient. However, the product (Samsung 85” Class QN90D Series Neo QLED Smart Tizen TV) has significant problems and I cannot get anyone out to replace it. Best Buy customer service has not been helpful.

The tech was professional, personable and did a great job. He had the TV mounted perfectly and was done in about 30 min.

Agents did an awesome job of hanging the 85" TV above my fireplace. And gave great recommendations on what settings to use for best picture.

Service was quick and easy! My TV was mounted properly and the techs left absolutely ZERO mess and were extremely friendly and professional!

Most sturdy tv wall mount I’ve ever purchased! Easy to install and didn’t take long.