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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1350 Showing 26,981-27,000 of 38,693 reviews
  • Rated 5 out of 5 stars

    John’s service work!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John was absolutely great!!! If I ever need additional service, I would ask for John!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Schedulers are horrible!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The scheduling and process to arrange for the delivery and mounting of four TVs worth over $6K was horrible. The Geek Squad that mounted the televisions were professional and spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was quick and very customer friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was awesome. I will however say the price for the instal is quite expensive and do not know if I would pay for it in the future.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stephen fixed my TV connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen, who came on December 15, was absolutely excellent diagnosing the connectivity problem and solving it quickly. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was amazing. I forget the guys name though as it’s been too long but he was amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was timely and professional.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was timely and professional. TV mounted and setup above fireplace. When agent left, all I had to do was watch my amazing TV,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents that mounted our TV were extremely knowledgeable and friendly and especially helpful. We were very pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional install and set up led to a worry free saturday. The geek squad was prompt, on time, and very friendly. Will use them again to calibrate all my TVs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting our tv!The guys were professional and on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was good but attitude not so good. Did not recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad thank you!!!!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were very helpful in every way. Very organized and respectful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv delivery, mounting, set up & haul away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was punctual, polite, efficient and professional. He left the area neat and clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and professional service. They came on time completed the job and had a great attitude. Love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad went above and beyond in installing t.v

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Professional and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best In Class Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You just can't get better service than the Geek Squad, the absolute best!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician was very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician setup the mount & TV very well. But it doesn't stay in place. I moved it 1 time & now it doesn't stay where I want it to stay. I AM VERY UNHAPPY WITH THIS PIECE OF HARDWARE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came were very nice and did a great job with no stress

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I was looking for. For sure would buy it again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted the TV perfectly. They asked where we wanted it mounted on the wall and carefully measured before mounting. Very neat and no mess!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professionally performed and in a safe manner wearing masks. Offered professional explanations to my questions.

    I would recommend this to a friend