Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1358 Showing 27,141-27,160 of 38,693 reviews
  • Rated 5 out of 5 stars

    Smooth and quick!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs were amazing and provided valuable recommendations on placement

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like my new tv and great best buy service.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad mounted my 75" tv and sound bar . Works good. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks that came out were very polite and did a great job installing my tv. They were promptly on time and gave a call 15 minutes before arrival.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agents are the best!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did a great job setting up my TV, soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Geek Squad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Chambers was excellent! He was careful, efficient and very respectful. He is an asset to your company!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We strive to provide excellent service, and it is always nice to hear of situations when that has really come to life. Thank you for taking the time to share your review, and we look forward to working with you again in the future!

  • Rated 5 out of 5 stars

    Stephen fixed my TV connectivity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen, who came on December 15, was absolutely excellent diagnosing the connectivity problem and solving it quickly. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Neat setup and programming. Friendly and knowledgeable techs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Excellent service but expensive!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service provided was excellent - my TV was mounted and the technician made sure I was logged into the apps that I am subscribed to. My only complaint is that it cost double what I expected. I had purchased premium installation, but I did not realize there were additional charges for mounting the TV over a fireplace AND also mounting on a brick wall. The technician advised I should have been shown these options when I purchased the install, but I was not. So the install cost $400 instead of $200, and I felt I no choice about accepting the additional charges.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Instalacion de brazo de TV

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buen servicio. Puntuales. Dejan el espacio de trabajo limpio. Orientan al cliente.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean Install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mount was installed professionally by the techs and will support up to a 90" TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of TV by Geek Squad.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived on schedule and mounted the TV reviewed the operation with us, with excellent advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My tv was installed with a professional touch.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted correctly and properly. The Geek squad fixed my lap top problem and got the virus out of my computer, excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys mounted and programmed our new tv the tv still has communication issues but if you unplug the cable and reconnect every morning it works fine all day

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Technician was very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician setup the mount & TV very well. But it doesn't stay in place. I moved it 1 time & now it doesn't stay where I want it to stay. I AM VERY UNHAPPY WITH THIS PIECE OF HARDWARE.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dont skimp out and regret later

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool .. the services will pay for itself , especially if you're spending a lot of money on technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my wall mount and tv quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient as well as friendly satisfied with service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek Squad did a great install with my help

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was cool. But his pants was hanging off his buttocks very unprofessional for my wife and daughter to see when they walked in the house. Although I had to help the guy do the work . I felt they should’ve sent someone with him to lift the tv . I basically paid to do my own install .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    65 er

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re loving this tv, clarity and sharpness. Installing by the agent was easy and he answered any questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted my TV very fast!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a TV mounted in our conference room, and geek squad arrived right on time and mounted it in under 30 minutes. We will be using them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV's

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my wall mount and tvs with all comparable devices. Great crew, knowledgable and efficient.

    I would recommend this to a friend