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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1359 Showing 27,161-27,180 of 38,693 reviews
  • Rated 5 out of 5 stars

    Seemed professional and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs Brandon and Mike mounted the tv and cleaned up area where the entertainment equipment is displayed. Nice work, thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliability.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awesome services! On time and quick installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really love tv can hardly wait to add speakers almost like having my home theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great crew. Professional, quick and respectful. Only 1 hr to hang 3 tvs with one wall mount installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and polite. They installed my TV and connected it with a sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my two tvs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were wonderful and patient and fixed an order screw up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted mybtv snd vonnecyed sound bar snd roku was great and efficient

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guys but not experienced if i was not here to assist this would of been a disaster. Even now i have wires not secured in place and not where i wanted TV but gave up after over 1 1/2 hours of trying. Worst part is they couldnt program my cable box to be able to use the samsung remote and DIDNT SAY ANYTHING ! JUST LEFT Further they didnt fix factory settings on TV to suit my need

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    On-time Service and Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid work for the project. Took a minimal amount of time. They called before they came to install and were punctual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Geek Squad is awesome...rate 10 out of 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always professional before, during and after the installation. They know exactly how to mount each TV and will communicate and explain issues if they come up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 inch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv and the technician was awesome. He wa quick and knew what he was doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very patient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, patient, friendly, and performs quality work.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid mount, very adjustable, BUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech guys did great on the install. This is a solid mount with the ability move the TV side to side, and tilt the viewing angle left or right. HOWVER, if your TV is in a well lit or bright room, you’re going to need a mount that tilts down to at least 45 degrees. This doesn’t tilt at all. I have to get another mount that tilts.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mount is great love that it swivels so you can see it from all angles

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the two guys that installed my tv and sound system done a remarkable job.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 1 out of 5 stars

    Not totally happy with customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial installers seemed great till 65 inch tv was taken out of box and the screen was cracked. Not installers fault. Had to wait two weeks before we could get new tv and installed. New guy was terrible was only supposed to hang tv but would not center tv on wall said that was as good as it was going to be and left. We set up another appointment with Geek Squad to check this situation out to really see if it could be centered They set up appointment time on a sat between 12:00-8:00 and no one ever called or showed up. Stopped by store next week was told that we weren’t on the schedule funny I received a survey for Josh whom I talked. To and set the appointment up for us. Still tv is not centered have filled out several serveys. Not one reply. No phone call. Text. Email. So still unresolved tv matter. So much for Elite membership

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Jonnie. Thank you for taking time to share this with us. We appreciate the feedback and sincerely apologize for the crazy experience you've had. I definitely hear you out and the trouble you've been through. To get this continued and resolved, you can either connect with your local Best Buy store or contact us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Geek squad dies this quick and painless!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv mounting service is fast and reliable. I use it for all my tvs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing big tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys were excellent. Knew how to enhance our viewing w new tv. Everything went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They put my tv and speakers up with no problems. Max was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knows their stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was on time, fast set-up, courteous and knowledgeable!

    I would recommend this to a friend