Customer Ratings & Reviews

Steve & Dewayne came for my 82” tv mounting and it was nice watching them how easy they made it look like. They completed the work at such a breeze and were very professional. I took out one start due to them not carrying larger than 50 mm screws, thus they couldn’t use my spacings and hence have no way to be able to add or remove any cables from behind the TV.

Not only was everything installed quickly and correctly, the installers were courteous and patient with my questions, They figured out how to get everything working with one remote, which helps me a lot.

The staff installed my TV quickly and expertly. They answered all my questions and even programmed my remote for easy use with the TV and also the fire stick. No problems.

Service was quick and easy! My TV was mounted properly and the techs left absolutely ZERO mess and were extremely friendly and professional!

Geek Squad is great! Professional, courteous, humble and helpful no matter if it’s a tv mount or computer repair...every experience I’ve had thus far with GS has been positive! They installed the tv mount with precision, no mess or hassle and did great!

The initial set up was great and the two Geek Squad installers were professional while still being personable. However, we had several issues after the set up apparently due to glitch in either the TV or sounder. In both cases the Geek Squad came out and stayed with us until everything was responding appropriately. There is still a minor problem but I think that is connected to the connection that was set up years ago. Best Buy and the Geek Squad went above and beyond to make things right. The only change that I would make if I did it again would be to skip the sounder. I am not sure that we can see enough difference in the sound to justify the extra expense, but we would definitely go back to Best Buy.

Seamless installation. Guys are nice, respectful, knowledgeable, and give instructions and/or advice. My only complaint is that I wish they were given gloves to keep their fingerprints off the new tv screen.

Excellent! They installed it efficiently and made sure all my apps were working. They were friendly and professional. Could not ask for better service. Very knowledgeable.

I LOVE MY OLED LG TV, THE PICTURE IS AWSOME. EVERYTHING WAS SET UP BY THE GEEK SQUAD. THEY WERE VERY PROFESSIONAL

They were on time and professional asking how I wanted the TV mounted in regards to height and position.

OMG, They came out with my new TV and unwrapped it and got down the part that needed to connect to the wall mount off the old set. They got it mounted and then got my WIFI and Fire TV and Cubi Apps plus all the other ones I watch on. They showed me how to use the remote. Thank you very much because it is quite different from my old one. They would have mounted my old TV downstairs but I was not ready for that. They picked up all the trash from the TV and it has been perfect since.

In November of 2018, I purchased 3- Samsung 43" 4K Smart TVs. I worked with Trekas Sims, Magnolia Home Theater Supervisor in the Brookfield, WI Store. He was knowledgeable, patient, thorough, answered all my questions and had some great suggestions. I came prepared and the purchase was a breeze. Delivery was as scheduled. Geek squad agent Cameron Gingrass came to my home for a site survey one week before my items were delivered. On the day of delivery, there were no surprises. Cameron efficiently installed the 2 walls mounts & hung the televisions on the day of delivery. He was a wealth of information. He was also conscious of cleanliness and used cardboard to catch his drill shavings & wore booties while in my home. He did exactly what I expected and more. I felt confident with his assessments and recommendations. He is an asset to the Geek Squad, as is Tre and I hope management realizes this. They both are stellar representatives of Best Buy Geek Squad and Best Buy Magnolia respectively and I hope this is duly noted.

Agents did a fantastic job setting up mount and TV. They explained everything well and did not leave until we understood how to use eveything. Great guys!

Best Buy mounted our TV and set it up. They were very efficient and careful. It's on a wall mount that they put up -- no big mess from running wiring in the attic or drilling through the wall. Friendly and helpful to answer our questions

Team so professional. Set up everything accurately and quickly. Walked out with me set up on all my streaming; was able to enjoy shows immediately.

The person who installed and trouble shooted my TV's was Stefanie. She was wonderful. She was efficient and knowledgeable. She was able to fix and/or change things that your other installers couldn't do. I couldn't have been happier.

The techs were amazing, went above and beyond with making sure that everything was level, connected properly and made sure I knew how to use the TV and sound system. Highly recommend!!

Geek Squad installed my TV he did a fantastic job and made sure every thing was working right. Very professional and knowledgeable.

The guys were very knowledgeable, professional and kind. They did a great job and communicated with me.

I purchased a 75” Samsung TV along with the installation services. The installation was done perfectly. The installers were very professional, answered all my questions and addressed all my needs with no issues. I highly recommend.