Customer Ratings & Reviews
- SKU:
- 5948511
Customer reviews
Rating 4.6 out of 5 stars with 38693 reviews
(38,693 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Geek squad does it again!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad does it again. Awesome service. We trust these people with all of our audio and visual needs.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV mounting was adequate as they did not test the location of the wall mount and I now have two extra screw holes that are visible even with the TV on the wall.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Personalized Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My agent delivered my Samsung and swapped out our old television.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend- Pros mentioned:Installation
Rated 1 out of 5 stars
3rd party install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents that came to my home were 3rd party.They were Not Geek Squad. Disappointed from beginning! They never called ahead.m, came 2hrs after the time Window, with no aplogy. They didn't have ID, they didn't introduce themselves. One agent Only spoke Spanish. However he knew what he was doing, but the interpreter did a poor job of explaining what the other was doing. When done they spent very little time showing me how it worked. In fact, it didn't work when they left. I realized the sound was Not coming thru my receiver. I had to return to the store,ask specifically for the Geek Squad to return to fix. Which they did yesterday and gave me outstanding service! It now all works.. He had ID , called ahead if time, wore shoe booties in my home..But 1 wk without sound was annoying,unacceptable, and unprofessional service. This gives Best Buy a tarnished star. I've been a loyal customer over 10 yrs! and until this 3rd party got involved, I always was satisfied.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. I’m glad to hear that the service was completed in the end, but what you describe certainly falls short of our expectations, so I’m sorry for any inconvenience this caused for you. We hope you give us another opportunity to better serve you in the future.
Rated 5 out of 5 stars
Geek Squad installed my TV quickly!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent was very well protected concerning Covid going on. he was on time. and installed and mounted the tv very quick. less than an hour.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
TV Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Matt was great. Very professional, knowledgeable, and friendly.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Tv stand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a perfect fit for our family room… it took 3 visits to our home to get this right
This review is from TV Setup & Mounting, 56” to 90"
No, I would not recommend this to a friendRated 4 out of 5 stars
Fast and professional but too expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV mounting - Sony 65" inch TV was OK , but phone interaction is very long and very bad
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Geek squad on time installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They wouldn’t install full motion tv mount for a 85” tv so had to purchase tilt mount. Otherwise great job.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent mounted by tv amd connected it to all devices
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The 2 geek squad agents that arrived my house were very knowledgeable and took them no time at all to install my tv.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Quick and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cool thing about having tech support is getting things installed free from charge.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My geek squad tech was prompt and very professional. He walked me through the whole installation process and made sure I understood what he was doing.
This review is from Basic TV Mounting - 55" and Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad was fast and professional!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad came to replace a failed TV. They were fast, friendly, courteous, and efficient. I will certainly use them again in the future.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 4 out of 5 stars
Geek Squad was great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a great job. I just didn’t like that I was told the Sanus mount I purchased with my TV was not going to work , so i had to purchase a Best Buy mount that they had in the truck.
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friendRated 5 out of 5 stars
Geek squad did everything that I asked and more
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents were Great. Very helpful. Not just did they Install my new tv but also set up my entertainment system.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nicennnnnnnnkkougbjñojbnlibb ha blotching mute CV not fb boo if hmm hi un Jh k oh cm kill un
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Best Buy/Geek Squad is the very best..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can always count on Best Buy/Geek Squad to provide excellent service..They never disappoint..
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Peace of mind in support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the peace of mind. Sometimes tech can be too confusing so I’ll leave it to the professional.
This review is from TV Setup & Mounting, 56” to 90"
I would recommend this to a friendRated 5 out of 5 stars
Installed tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents spent time explaining things to us. Very friendly
This review is from TV Setup & Mounting, 55” or Smaller
I would recommend this to a friend