Customer Ratings & Reviews

Very professional. Explained everything in detail and was extremely helpful. Arrived on time and worked efficiently.

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.

The agents installed the tv mount to the wall, and the hidden wiring box behind the tv - then ran wire thu wall to baseboard. Connections are made at baseboard and invisible to viewers. They then hooked up soundbar “atmos” wireless sound system. They did this on 75” and 65” tvs - quickly and with no mess. They were able to answer any question I asked and filled me in on a number of things I would no have known to ask about. An excellent experience overall and easily worth the price of TotalTech by itself - but made more valuable by the fact that I can now get tech help on anything I buy and the warranty is extended on all of it.

I got an appointment in two days after my tv purchase. The technicians were right on time, very polite, friendly and helpful. They truly did everything as stated; even showed me how to use it all. I hadn’t thought about hiding the wires, but they explained my different options so I could easily add it myself.

These guys were great Will and Scott did a fantastic job they were knowledgeable and friendly they came out on a Wednesday to do a consult and return Friday for the install. They quoted me a price for a wall mount but was able to even get me a better one at a lower price. We got 24" TV added to our game room.

When we moved into our new home I decided I was not going to install any more TVs myself. We had the Geek Squad come out and put up three TVs on the wall mounts. It was a pleasure to come home and be able to sit down and watch the TV knowing I didn't have to put it up. Well worth the investment.

You guys (Jesse &Nick) are awesome! The installation was flawless and beautifully mounted on the wall. The operation of the new TV and all special features were explained. Working with Best Buy is always a good experience. Thank you for working to be the Best!

The guys who installed the tv were terrific and very mindful of safety precautions given COVID-19. I bought the wall box for hiding wires, and they paired the tv with my existing sound system. I could not have been happier with the service.

The team came, installed and did their job perfectly. They were very professional and ready to answer any questions I had.

The entire set up took 25mins. They came in ready to go and put booties on. Pro’s!. The 1st geek squad rep asked me where I wanted the tv. Then him and his partner got to work. One guy taped the wall and the other removed & set up the brackets. After the rep found the studs he taped a plastic bag on the wall under the spot where the screws would go. Why? Because the bag caught the dust from the drill!!! Pro’s! I had bought sound bar brackets and they installed that too. He had set up my wires and covered them with a device. Then he took and tied up my wires to make it look super clean. Took 20mins start to finish. But I said 25 at the beginning. So what happened in the last 5mins? The rep asked for my remote and then made sure my entire system was set up. He showed me I wasn’t using my tv’s full HDR potential and then programmed all the inputs from my other devices. My expectations were blown away. The final product is amazing. I’ve already recommended them to my friends and family. Worth every penny!

The rep that showed up to do the install was great. He got in and out pretty quick. I felt it was a little pricey since all that needed to be done was mount the tv. He didn’t need to set up or program the tv so I felt a credit should have been given since that was part of what I paid for.

Ronne Romero is a detailed technician. Really knows the installation process. He installed quickly. We wanted more tilt , he came back again and replaced it with a better Wall mount. Highly recommend the technician and the service.

Geek squad installed our new Samsung TV & theatre system. The arrived nice an early, got the job done quick too! Love the art app, looks like a beautiful picture on the wall when not watching. Sounds fabulous with the Sonos beam sound at too!!

The geek squad was amazing and well worth the money spent. Very professional, prompt and knowledgeable.

Fast, prompt and courteous service. The technicians got there ahead of schedule, so I wasn't left waiting all day. They programmed and demonstrated the product and made sure I was comfortable using it before they left.

A very pleasant experience. Showed up on time, very knowledgeable about my products. The technician knew exactly what I wanted , which made the experience a lot better. First time using Geek Squad. Would use them again and highly recommend there services to everyone. Will definitely use them in the future when I move and need everything reinstalled

We were very impressed with our Geek Squad associate. He was by himself and we were surprised due to the size of TV and taking down our existing one. He flew through the install with ease and programed out remote to our X1 box and we were good to go.

The agents mounted the tv perfectly and added my direct and disc player. They explained everything so that I could understand. They took their time and were very professional.

Excellent service from professional people. They installed, set-up, and set tv to our specifications, then showed us how to operate and many short cuts to use unit to our advantage.

Very knowledgeable workers. Showed up on time. They explained everything and the installation was incredibly good. What a nice service Best Buy offers at a reasonable cost. I am 65 year old female so there was no way I could do this myself. I would recommend this service to anyone wanting to mount their television