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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers admire the fast and efficient installation service, the professionalism of the technicians, and the quality of the TV mounting. Positive feedback frequently highlights the technicians' knowledge and care in handling the TV and ensuring a perfect setup. Many appreciate the overall service and the ease of use following installation. While some customers find the price to be high, the overwhelmingly positive comments focus on the quality of the work and the positive experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 38,693 reviews
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys who came out for install were on time and professional. They worked quickly, but did not cut corners whatsoever. My set up was neat and exactly the look I was trying to achieve.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    The best service ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were so knowledge and professional! So helpful with suggestions on placement and such. Knew it was a bigger job than we wanted to handle and so glad we had these two professionals handle it for us.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Go Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team came, installed and did their job perfectly. They were very professional and ready to answer any questions I had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my TV. I’m able to personalize it and connect with ease to other apps. Still vibran!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldn’t be happier with the outstanding service from our local Geek Squad! Prompt, professional, neat, quick install and all questions answered. Worth it to hire a professional.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Professionalism

    Rated 5 out of 5 stars

    Geek Squad Rocks!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad service is so professional and knowledgable. It's like having your own IT Department in your house. I don't know how we lived without Geek Squad before. So many benefits for so little money.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Actual geek squad members are fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WHEN the ACTUAL geeks showed up, it was fantastic! The two guys that came last night went out of their way to do an excellent job, very professional, very knowledgeable! Not like the guys that were first sent to install this TV so we understand we’re contracted and a third-party. That was very disappointing and if my husband hadn’t Stopped that install and waited for actual Geek Squad installers, no telling what kind of a mess we would’ve had today. Just have to say that we appreciate the efforts that you guys made in coming late in the day yesterday to make it right and the TV is on the wall and more comfortable with how sturdy it is and the job they did. Kudos to them!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Excellent Excellent Excellent.....We love Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two service techs did a great job on the installation and made sure every things was installed properly and working correctly. Once again, Best Buy did an outstanding job...

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words and positive feedback! We love hearing stories like this and appreciate you sharing it with us! It brings us great joy that you had a great end to end experience through it all. If you have any other questions or any comments, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek squad did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two installers from geek squad mounted and installed my new TV. Also explained how everything works. They did a great job, I couldn’t,t have been more pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Tv mounting

    Rated 5 out of 5 stars

    Geek Squad Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the gentleman were very professional and mounted my television perfectly and also recommended other for better experience.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Exemplary experience!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole experience with the initial consultation, delivery and setup was nothing short of exemplary!! I felt very confident from the minute the Geek Squad consultant walked in the door! Which is not usual for me. I thought it was going to be a difficult install into brick. But they did a very timely and efficient job on it! Great, great job Matt! Would use them again in a minute! Would definitely recommend them to all my neighbors!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Happy Customer!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome installation! Team was neat, professional, and provided insights into the TV that otherwise would’ve been difficult to understand… Great job

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Quick and professional tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeremy was great! He made sure I was happy and made sure the tv was level! Very professional. I would recommend him to anyone looking to have a tv installed.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    Geek Squad installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and professional asking how I wanted the TV mounted in regards to height and position.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    Great job Geek Squad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were very professional and set up tv and sound bar and mounted the tv to the wall. They did a great job and were very knowledgeable. They even organized all my cords. Worth every $ to have the Geek Squad do your installation.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    My geek squad service was spot on

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad team Install was something To behold They were very professional Showing me all the end and out Of operating my home theater equipment My family and friends were amazing By my setup The sound effects blew them all away I'm over satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came to install my TVs were amazing. I think one of the guys name was Chris. They were awesome, extremely professional and easy to talk to. They went beyond my expectations and they are an awesome team!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Geek Squad did a fine job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians did a fine job of the installation and set up. I was able to start enjoying my new tv in a short time. Very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Tv mounting

    Rated 5 out of 5 stars

    The guys did a GREAT job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad called before they headed to my home. They arrived on time, were very skilled at setting up my new TVs and wall mountings, answered all my questions, and cleaned up after themselves. I could not be more pleased with their work and their professionalism!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Professionalism

    Rated 5 out of 5 stars

    Very Professional agent.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech that mounted my TVs was great. Made sure where I wanted the TVs. Very professional and polite and did a great job with getting it where I wanted it. Very Happy.

    I would recommend this to a friend